Branch Processor

Civista Bank

Description : Position Purpose :

The Branch Processor will process Retail Business Banking transactions, focusing on the critical function of deposit verification and change order preparation. Demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders to make a difference in the communities that we serve.

Description of Duties, Responsibilities and Expectations :

• Process courier drop offs, by logging bags, counting the deposit and making the necessary required teller entries.
• Resolve internal and external customer inquiries and issues in a prompt, efficient and accurate manner with a focus on creative problem solving and using sound judgement to best serve the financial well-being of the customer as well as Civista.
• Provide personable and professional interactions with Retail Business Banking customers using proper phone etiquette.
• Use sound judgment in handling customer problems / issues.
• Receives and processes customer financial transactions, including deposits, captures images and balances cash drawer and daily transactions.
• Record all deposits brought to the processing room by the third party vendor.
• Effectively operate, load and trouble-shoot error messages for branch equipment.
• Support Processing Supervisor with dual vault and ATM balancing as well as meet expectations in their absence.
• Maintain a high level of communication and follow-up with internal and external customers.
• All other duties as assigned and any activities that support the key accountabilities.

Requirements :

Qualifications, Knowledge and Skills :

Physical Requirements :

EOE - Race / Sex / Disability / Veteran

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Please see job description

PI279097732

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