Grocery Manager

Grocery Manager

Sendik's Food Markets, a family-owned business nearing its 100th anniversary, is looking for passionate people to join our team! We're committed to providing the best grocery shopping experience with high-quality products, great value, and exceptional customer service.

With 18 store locations across southeastern Wisconsin, including Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield - The Corners, Waukesha - Meadowbrook, Hales Corners, Marquette, and Oconomowoc, we are a growing company with opportunities for advancement.

When you join Sendik's, you become part of our dedicated and passionate team, committed to providing the best service to our customers and each other.

Job Summary

The Grocery Manager will be responsible for modeling and promoting Sendik's culture by consistently providing "best in class" service to our guests. The main responsibility of the Grocery Manager is to oversee associates, customer satisfaction and standards for the Grocery Department. In addition, the Grocery Manager plays a critical role in ensuring goals and metrics are consistently met throughout the department. As a part of the Sendik's leadership team, the Grocery Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Our Values :

Service : We will treat every customer like a beloved family member or friend and find a way to say "yes" to our customers. It's important that we engage with every customer that enters our store, and follow the 10 / 4 rule. At the end of any interaction with a customer, we will offer a sincere "Thank you for your business!"

Passion : We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.

Nimbleness : Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use "Red Truck Service" when additional assistance is needed.

Duties / Responsibilities

• Serve customers in the Grocery Department while modeling Sendik's culture and providing "best in class" customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Manage all areas of the Grocery Department, consistently leading by example and applying effective management techniques
• Ensure that the Grocery Department is always full with the best quality products
• Maintain department conditions, ensuring shelves are stocked, product is rotated and the department is clean and well organized
• Maintain and update weekly reports (purchasing and inventory)
• Order inventory based on reports (shrink, overage, expired, etc.)
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1 : 1 meetings and feedback
• Create and maintain schedule; including schedule changes and time-off requests
• When needed, act as a Manager on Duty, which includes, but is not limited to, managing all areas of the store, ensuring that areas of opportunity are addressed and handle opening and / or closing duties
• Assist with unloading daily deliveries
• Create attractive Grocery Department displays and end caps based on specific sales for the week
• Communicate with Store Director / Assistant Store Director in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
• Achieve budgeted financial goals and ensure profitability through the tracking of costs / sales and the execution of marketing plans, product promotions, product displays and cost control techniques
• Attend store-level management meetings
• Participate in additional training and leadership activities as directed
• Operate, maintain and clean Grocery equipment including, u-boats, flat carts and pallet jacks
• Maintain a clean and safe work environment by adhering to safety / sanitation regulations and procedures
• Assist with all other Grocery Department duties as needed

Qualifications