EverHealth - Head of Professional Services

Head Of Professional Services

EverCommerce is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services and Health Services, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.

EverHealth seeks a Head of Professional Services to lead and scale our RCM and Clearinghouse service lines. As Head of Professional Services, you will own operational efficiency, drive growth through innovation, technology automation, and data-driven process excellence within our professional services capabilities. In partnership with the commercial and operational leaders, you will shape our long-term professional services visionoptimizing revenue cycle management, clearinghouse operations, and incubating new service lines that expand our healthcare SaaS and advisory portfolio.

Key Responsibilities :

• Define and execute the strategic roadmap for Professional Services, aligning with corporate goals for revenue cycle, clearinghouse, and future service offerings.
• Champion automation and AI adoption and design, implement, and continuously improve standardized processes, leveraging automation platforms, AI / ML tools, and analytics dashboards to boost operational throughput and reduce cycle times.
• Establish and monitor KPIs for utilization, customer satisfaction, service profitability, and time-to-value; proactively identify and remediate performance gaps; benchmark and provide executive-level reporting.
• Partner cross-functionally with Product, Engineering, Commercial Teams to integrate customer feedback, drive service innovation, and inform product roadmap priorities to deliver an exceptional customer experience.
• In partnership with product teams, contribute to thought leadership through best-practice frameworks, whitepapers, and client workshops that showcase our expertise in RCM optimization and clearinghouse technologies.
• Lead process improvement and change management initiatives across internal teams and BPO partners, leveraging best practices and Lean / Six Sigma methodologies.
• Manage vendor partnerships, including offshore and outsourced resources, to ensure accountability, efficiency, and quality.
• Build scalable infrastructurepeople, processes, platformsto support current operations and future growth.
• Ensure regulatory compliance with HIPAA, CMS, and payer-specific requirements.
• Inspire and develop a high-performing team, with a focus on talent development, engagement, and accountability, building a culture of continuous improvement, problem solving and customer obsession.

Qualifications :

Benefits and Perks :

Compensation : The target base compensation for this position is $190,000 to $210,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!