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Customer Experience Coordinator

Customer Experience Coordinator

Aaron Overhead DoorsMilton, GA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Are you the type who smiles through chaos, solves problems like puzzles, and makes every customer feel like they’re the only one that matters? At Aaron Overhead Doors, we’re looking for a dynamic Customer Experience Coordinator to become the heartbeat of our customer experience.

We’re a culture-first company with a bold brand, a tight-knit team, and a mission to  wow  every day. You’ll thrive here if you're detail-obsessed, tech-fluent, and ready to grow with a team that works hard and laughs harder.

Every day in this role brings something new — from answering customer questions to coordinating installs or jumping into a tech tool to solve a hiccup. You'll wear many hats, and it's up to you to manage your time, prioritize tasks, and keep things moving. If you thrive in a fast-paced environment where flexibility, focus, and follow-through matter, you'll love it here.

Location is flexible. We have three locations : Milton, Buford, & Buckhead.

Compensation :

$50,000 - $60,000 yearly

Responsibilities : Your Mission

  • Own the customer experience from quote approval to installation with care, confidence, and creativity.

What Success Looks Like

  • Happy clients, seamless communication, and jobs moving through the pipeline with zero friction.

    • Key Tools & Tech

  • Slack, ServiceTitan, Google Workspace, and Monday.com / High Level (you’ll live in these apps!).

    • Work Environment

  • Fast-paced, energetic, growth-driven — where excellence is expected and celebrated.

    • Your Team

  • A mix of operators, doers, visionaries, and customer heroes. No egos, just solutions.

    • We're a small company, so be prepared to wear extra hats when someone goes on vacation or for lunch. We are all flexible and willing to jump in when needed. The support works both ways.

    Qualifications :

  • Proven experience in customer-facing roles with strong organizational and follow-up skills.
  • Tech-savvy with hands-on experience using CRM systems (e.g., ServiceTitan, Salesforce, HubSpot) and workflow tools (Slack, Google Workspace, Monday.com).
  • Confident navigating and learning new software quickly — a natural problem-solver with a digital mindset.
  • Excellent written and verbal communication skills with a friendly, professional tone.
  • Strong attention to detail and the ability to manage multiple tasks without letting anything slip.
  • Positive attitude, team player, and culture contributor — someone who brings energy and elevates the room.
  • Self-motivated, proactive, and committed to doing things the right way — every time.

    • If you’re still nodding and thinking  “This is so me”  — then don’t wait. Apply now and let’s build something amazing together.

    About Company

    Aaron Overhead Doors is an employee-first company with a bold mission : to be the best place to work in and around Atlanta. We believe culture isn’t just a buzzword — it’s our foundation, and we protect it fiercely. As a boutique garage door company, we specialize in high-end doors and screens for both residential and commercial clients. We value innovation, doing things the right way, and delivering wow experiences to our customers — and each other.

    We have three locations : Buford, Buckhead, and Milton.

    Our Core Values

  • Right Way : Do it right the first time
  • Leadership : Set the tone, raise the bar
  • Innovation : Always be improving
  • Details Matter : Sweat the small stuff
  • Belief in Our Brand : Be a fan and a steward
  • Give Back : Serve others with purpose
  • Have Fun : Laughter is part of the job
  • Positive Culture : Lift the room, daily
  • Believe in Our Heroes : Our customers are the stars
  • Deliver Wow : Blow minds, not budgets
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    Customer Experience Coordinator • Milton, GA, US