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Client Review Specialist

Client Review Specialist

Preferred Care at Home of East TennesseeKnoxville, TN, US
6 hours ago
Job type
  • Full-time
  • Part-time
Job description

Job Description

Job Description

Position Summary

The Client Review Specialist (Part-Time) is responsible for ensuring high-quality client service through the evaluation and analysis of client interactions, feedback, and documentation. This role supports the organization’s commitment to delivering exceptional service and maintaining strong client relationships. The position is ideal for individuals seeking flexible work hours while contributing meaningfully to client satisfaction and process improvement.

Key Responsibilities

  • Conduct regular reviews of client accounts, documentation, and interactions to ensure accuracy, compliance, and quality standards.
  • Analyze client feedback and service records to identify trends, issues, and opportunities for improvement.
  • Prepare detailed reports summarizing review findings and recommendations for management.
  • Collaborate with client service teams to resolve issues and implement best practices.
  • Support periodic audits and compliance activities as requested.
  • Communicate effectively with clients to clarify information and address concerns as needed.

Qualifications

  • High school diploma or equivalent required
  • Previous experience in client service, account review, or a related field is advantageous.
  • Strong attention to detail and analytical skills.
  • Excellent written and verbal communication abilities.
  • Ability to work independently and manage multiple tasks efficiently.
  • Flexible schedule availability, with willingness to work 15–25 hours per week.
  • Must have your own car with clean driving record and full coverage insurance.
  • Possible full time position depending on quality and efficiency of work and willingness to grow and adapt with the company.

    • Work Environment & Schedule

    This is a part-time position with flexible hours. The Client Review Specialist will report to the Client Services Manager.

    How to Apply

    Interested candidates are invited to submit a resume and cover letter outlining relevant experience and availability to hiring@preferhome.com  Please include any certifications or specialized training that may be applicable to the role.

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    Client Specialist • Knoxville, TN, US