Bilingual Customer Service Representative

Join to apply for the Bilingual Customer Service Representative role at Quantum ePay .

Unlock your potential with Quantum ePay ! Were a fast?growing financial technology provider helping business owners lower costs, increase revenue, and improve their quality of life. Our company is expanding quickly, and were looking for motivated team members with great customer service skills who are eager to learn and grow.

As a Customer Service Representative I, youll be on the front lines supporting our merchants, answering questions, and resolving issues. You dont need to have payments experience yet; well provide the training and tools you need to be successful. This is a great opportunity to start a career in fintech with plenty of room for growth as you gain experience.

Essential Duties and Responsibilities

• Research and resolve issues related to merchant processing history, transactions, and account activity.
• Assist merchants with terminal and gateway issues, ensuring timely resolution and minimal disruption to business operations.
• Respond to and resolve merchant billing and invoicing questions with accuracy and professionalism.
• Review and analyze merchant fee structures and pricing to identify discrepancies or opportunities for optimization.
• Deliver exceptional service by answering merchant questions and ensuring a positive customer experience.
• Collaborate with internal teams (Risk, Underwriting, Sales, etc.) to resolve merchant issues efficiently.
• Perform additional duties and special projects as assigned.

Qualifications

Salary

Location

This role requires the employee to work onsite full?time at our Anaheim Hills location.

Benefits

Medical, dental, vision, acupuncture and chiropractic.

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