Technical Account Technical Account Mana

Technical Account Manager

Job ID : 39426

Location : Chicago, IL, US

Education Level : Bachelor's Degree

Location Type : Remote

Talent Area : Sales

Trivium Packaging is aglobal sustainability leader in metal packagingwith more than 60 locations worldwide, nearly 8,000 employees, and an annualrevenue of approximately 3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

Trivium wants to shape the industry and has embarked on anambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance byexecuting the Trivium Business System(commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions.Trivium has ambitious sustainability targets and focuses exclusively onproducts that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world's leading rating agent who allocated this award only to the top 1% of the >

75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it's in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries.Our culture is results-driven, entrepreneurial, informal, and highly multicultural.Our people have a high degree of responsibility.

Job Summary :

Key responsibilities for the Technical Account Manager are to manage all commercial aspects of assigned customers to achieve Strategic Plan commitments. This person will function as the primary liaison between existing and prospective customers and Trivium Customer Service, Technical, Engineering, R&D, Quality and Operations Personnel. The Technical Account Manager also will have primary account responsibility for other customers where geographic synergies can be realized.

Job Duties :

Manage all accounts that are assigned by the overall account and management of the day-to day relationship, including account planning, forecasting, inventory, etc.

Work cross functionally across Trivium internal teams to ensure best in class customer service.

Develop and design a customer centric driven strategy.

Increase long term customer loyalty.

Organize and lead customer collaboration and innovation workshops.

Own the communication and presentation of the Trivium value proposition.

Secure new business by commercializing new projects.

Lead or support long term supply agreement negotiations.

Identify and capture key consumer and market insights, growth opportunities and customer priorities.

Participate in weekly and monthly internal calls and meetings.

Ensures assignments meet established standards and deadlines.

Manage all aspects of new customer qualifications and commercialization.

Implement strategic sales plans to achieve corporate objectives.

Prepare and deliver sales presentations to key clients.

Obtain customer requirements and devise timely solutions.

Manage customer expectation in delivering new product solutions.

Recommend product simplification and standardization to eliminate unprofitable items.

Represent company at trade association meetings to promote products.

Prepare periodic customer technical and sales reports showing forecasts, sales volume, potential sales, and areas of proposed client base expansion.

Monitor and evaluate the activities and products of the competition.

Recommend budget, expenditures, and appropriations for research and development work.

Identify and attend relevant professional development training.

Travel to customer sites and Trivium production facilities.

Perform all other job duties as assigned.

Qualifications and Experience Requirements :

• Bachelor's degree from a four-year college or university and minimum 8 years of B2B industrial sales, preferably with industrial-oriented food packaging.

Previous experience in a Key Account Manager role preferred.

History of delivering customer value, working as a trusted advisor with clients.

In-depth involvement in business strategy development as well as linking strategy to execution.

Strong leadership skills.

Highly skilled in negotiation techniques

Ability to build strong relationships across multiple functions with internal and external customers and team.

Ability to drive customer focus with key stakeholders at all level within our organization.

Professional and strong business acumen.

Willingness to work collaboratively in a team environment.

Must be comfortable in office, factory, and warehouse environments.

Ability to work with Microsoft Outlook, Word, Excel (pivot-table experience a plus) and PowerPoint.

Experience with SalesForce.com or similar CRM tool.

Bi-lingual (English and Spanish) is a plus.

Positive attitude, strong work ethic, and integrity

Excellent verbal-written, interpersonal and communication skills

Highly organized and motivated self-starter

Experience in customer collaboration and joint business planning - how to work with customers to drive profitable growth and formulate business solutions based on customer insights.

BRINGING YOUR TRUE SELF TO WORK

To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That's why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It's business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.

Nearest Major Market : Chicago