Customer Care Pre-Sale Specialist

Customer Care Specialist

The Customer Care Specialist is responsible for being the first point when an agent has a complex situation that requires a more advanced level of troubleshooting. You are expected to resolve all issues quickly, effectively, and with the utmost importance and respect. You serve as a role model to the Specialists with regards to work ethic, attendance, and knowledge. As a Customer Care Specialist, you will step in and make decisions when your Supervisor is not available or on vacation.

Responsibilities include:

• Providing website navigation for all brands in searching equipment, auction results, dates/times of auctions
• Ensuring superior customer service is delivered at all times to customers and collaborating with internal departments successfully as a team player
• Educating and assisting customers in setting up accounts, bidding limits, and registration
• Assisting customers in scheduling pickups for all non-GovPlanet brands
• Working closely with the operations team of inspectors and equipment specialists to assist with Vin verification procedures
• Processing registerable assets for sales
• Registering bidders/processing payments from successful bidders/providing customers with information about auxiliary services
• Providing administrative support as needed by the Customer Service Manager. Assisting with processing purchase orders
• Supporting customers during the auction registration process for both online and in-person bidding, as well as explaining how bidding and unreserved auctions work
• Resolving issues and tracking interactions relating to customer accounts
• Providing information related to past and upcoming auctions and equipment
• Aiding in training new and current staff on various procedures
• Advising customers how to bid and understand the bidding process in all brands
• Performing other duties as assigned

Qualifications include:

• 1 3 years in a high-volume Customer Contact Centre
• Previous work experience where you worked in person with customers
• Knowledge of Provincial and Federal tax exemption regulations
• Experience using computers, and being able to learn to use new technology and software
• Excellent keyboarding skills for data entry
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality
• Computer literate, familiar with browsers, and phone system

Job Info:

• Job Identification: 7714
• Locations: 1200 Summit Ave, Fort Worth, TX, 76102, US (On-site)
• Degree Level: No Formal Education
• Job Schedule: Full time
• Minimum Salary: 21.00