Guest Services Shift Supervisor

Job Description

Job Description

Join The Buffalo History Museum as a Guest Services Shift Supervisor! Experience the excitement of working onsite at our Waterway of Change Exhibit at Canalside.

You'll earn $17.00 per hour while building invaluable skills supervising our guest services team while immersing yourself in Buffalo's Erie Canal history. If you have a passion for culture and community, this position is a fantastic opportunity to grow and learn in a fun environment!

What's your day like?

As a Guest Services Shift Supervisor at The Buffalo History Museum, you will play a vital role in delivering exceptional customer service to our valued guests. Your primary responsibilities will include welcoming visitors and managing the flow of guests into the exhibit. Inside the exhibit you will initiate conversations about exhibit content, answer questions and provide insights that enhance the visitor experience. Knowledge of Canalside destinations and events will be essential, as you'll guide local and out-of-town guests and amicably resolve any concerns.

As a Shift Supervisor you will be responsible for leading our Guest Services team, ensuring our gift shop is fully stocked and effectively merchandised, maintain a high standard of cleanliness with our exhibit while troubleshooting any technical issues, assist guests, and perform opening and closing duties. Additionally, you will maintain familiarity with all the Museum's programs, exhibits and events, working in a collaborative environment.

DOES THIS SOUND LIKE YOU?

This position is a great opportunity to develop supervisory skills for anyone looking for a fun and engaging opportunity in a museum setting.

To excel as a Guest Services Shift Supervisor at The Buffalo History Museum, candidates should have prior customer service experience and possess a genuine passion for the rich stories of Western New York. Ideal applicants will demonstrate a positive, welcoming and professional demeanor, ensuring each guest feels valued and respected. Strong organizational skills and dependability are essential to manage multiple tasks in a bustling environment.

A guest-centric attitude is crucial for providing exceptional customer service, particularly when addressing visitor inquiries or concerns. Familiarity with Microsoft Office 365 and proficiency in a Point-of-Sale system as well as troubleshooting problems will further enhance your ability to thrive in this role. Flexibility is key, the position requires day, weekend and holiday availability.

JOIN OUR TEAM TODAY!

If you feel that this job is what you're looking for, apply today to join our team. We look forward to hearing from you!