Head of User Success & Account ManagementVerily • Dallas, TX, United States
Head of User Success & Account Management
Verily • Dallas, TX, United States
13 days ago
Job type
- Full-time
Job descriptionWho We Are Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes.# Description Verily is seeking a visionary and results-oriented Head of User Success & Account Management to lead our post-sales customer-facing organization. Reporting to the Chief Commercial Officer, you will be responsible for the strategy, execution, and continuous improvement of our customer success and solutions delivery functions globally.This pivotal role will oversee the Account Management and User Success teams, ensuring exceptional customer and user experiences, driving customer and user retention and growth, and maximizing the value customers and their users realize from Verily's innovative solutions. You will be a key member of the leadership team, contributing to the overall commercial strategy and fostering a customer-centric culture across the organization.# Responsibilities Strategic Leadership : Develop and implement a comprehensive customer success and solutions delivery strategy aligned with Verily’s business objectives and growth targets. Define key performance indicators (KPIs) and establish clear goals for each team. Team Leadership and Development : Provide strong leadership, coaching, and mentorship to the Account Management and User Success teams. Foster a collaborative, high-performance culture focused on customer satisfaction and achieving measurable outcomes. Customer Journey Optimization : Map and optimize the end-to-end customer journey, identifying opportunities to enhance engagement, drive adoption, and ensure customer value realization. Account Management Excellence : Oversee the development and execution of strategic account plans to nurture strong relationships with key customers, drive renewals, identify expansion opportunities, and ensure customer satisfaction. User Success and Adoption : Champion the development and delivery of effective onboarding, training, and ongoing support programs to maximize user adoption, engagement, and overall success with Verily’s products and services. Effectively manage and optimize a large onshore / offshore call center support vendor. Cross-functional Collaboration : Collaborate closely with Sales, Product, Engineering, Marketing, and other internal teams to ensure a seamless customer experience, provide customer feedback to inform product development, and align on go-to-market strategies. Performance Monitoring and Reporting : Establish and monitor key metrics related to customer satisfaction, retention, adoption, and value realization. Provide regular reports and insights to Verily's leadership team. Process Improvement and Innovation : Continuously evaluate and improve customer success and solutions delivery processes, leveraging best practices and innovative AI-first approaches to enhance efficiency and effectiveness. Budget Management : Manage the budget for the Customer Success and Solutions Delivery organization, ensuring resources are allocated effectively to achieve strategic objectives. Risk Management and Escalation : Proactively identify and mitigate potential risks to customer success, and effectively manage customer escalations to resolution.# Qualifications Minimum Qualifications : Bachelor's degree in a relevant field (e.g., Business Administration, Healthcare Management, Life Sciences). 15+ years of progressive experience in customer success, account management, solutions delivery, or a related field within the technology or healthcare industry. 10+ years of experience leading and managing customer-facing teams, including senior-level managers. Proven track record of developing and executing successful customer success strategies that drive customer retention, growth, and satisfaction. Strong understanding of SaaS business models and customer lifecycle management. Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders1 at all levels. Demonstrated ability to analyze data, identify trends, and develop data-driven strategies and recommendations. Experience managing budgets and resources effectively.Preferred Qualifications : Advanced degree (e.g., MBA, Master's). Experience in the life sciences, healthcare, or digital health space. Experience working with enterprise customers and complex solutions. Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight). Strong understanding of project management methodologies. Experience implementing and scaling customer success programs in a rapidly growing organization. Demonstrated ability to influence and drive change across organizational boundaries.Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.The US base salary range for this full-time position is $190,500 - $331,800 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus or benefits. Verily Life Sciences LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please . If you'd like more information on your EEO rights under the law, please.If you have a need that requires accommodation, please let us know by completing our .Build What’s Vital.At Verily, you are a part of something bigger. We are a diverse team of builders innovating at the intersection of health and technology—united by a shared spirit of curiosity, resilience and determination to make better health possible for all. This builder mindset means your fingerprints will be on the work that shapes the future of health.Fulfilling our precision health purpose starts with the health of our Veeps, which is why we offer flexibility, resources, and competitive benefits to support you in your whole-person well being.Our culture reflects the behaviors that stem from living our values every day in how we Innovate Healthcare and Technology, Gain Velocity as One Verily, and Respect Individuals. As One Verily, we uphold our collective accountability to sustain this culture and to create a VIBE (Verily’s Culture of Inclusion, Belonging, and Equitability) where all Veeps feel included, a sense of belonging, and have opportunities to grow.If this sounds exciting to you, we would love to hear from you.You can find out more about our company culture on our .
#J-18808-Ljbffr
Create a job alert for this search
Head Of Account Management • Dallas, TX, United States
Related jobs
We are Semrush, a global Tech company developing our own product - a platform for digital marketers.Are you ready to be a part of it? This is your chance! We're hiring for Customer Success Manager,...Show more
The Customer Success Lead acts as a dedicated advocate for both clients and members, delivering a high level of personalized service and acting as the primary channel for external product support, ...Show more
We are seeking a highly self‑motivated, data‑driven, and detail‑oriented people manager to lead our ‘Seller Experience / CRM’ Center of Excellence.
The team identifies and utilizes advanced technologi...Show more
At LeadsOnline, we bridge the gap between technology and justice with innovative SaaS solutions that empower law enforcement agencies to solve crimes faster and serve their communities more effecti...Show more
Buildots is transforming construction management.Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut c...Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.
You will help influence brand decisions on se...Show more
Join to apply for the Head of Global Operations role at QSIC.QSIC is reinventing in-store audio.We use Audio, Intelligence (AI) and Creativity to redefine the value of in-store audio and drive grow...Show more
Head Of Data Center Operations.The company is a Private Equitybacked data center developer building and operating next-generation, sustainable data centers.
Designed to meet the growing demand for h...Show more
We are looking for a Head of Investor Relations to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quali...Show more
The firm also manages private real estate funds and credit vehicles, enabling it to deploy both equity and debt capital across market cycles.
Its platform is active across residential, retail, mixed...Show more
You are a strategic, outcomes oriented leader who excels at driving account growth and cultivating exceptional customer relationships.
As a true player coach, you lead from the front, balancing hand...Show more
This position requires office presence of a minimum of five days per week and is only located in the posted location.At AT&T, we empower leaders to drive change in a fast-evolving, connected world....Show more
We are seeking a Solution Manager to join our client's team.This role is critical in driving customer success by managing the onboarding and integration of new clients into their platform.The Solut...Show more
Director of Cloud Engineering responsible for Azure Services Enablement within Application & Cloud Transformation (ACT).In this strategic leadership role you will play a pivotal role in driving...Show more
Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally.Sounds intriguing? T...Show more
At Lexipol our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology.
Our top-notch team works closely with law enforcement...Show more
Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey.
Sign up now and start turning your voice into...Show more
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Show more
Customer Success Manager, Enterprise (US Markets)
Semrush Inc • Dallas, TX, United States
Full-time
Last updated: 29 days ago • Promoted
Customer Success Lead
AE Perkins • Dallas, TX, US
Remote
Full-time
Quick Apply
Last updated: 30+ days ago
Head of Sales Processes & CRM
Intuit • Plano, TX, United States
Full-time
Last updated: 13 days ago • Promoted
Customer Success Manager
LeadsOnline • Plano, TX, United States
Full-time
Last updated: 18 days ago • Promoted
Customer Success Manager, Mission Critical
Buildots • Dallas, Texas, United States
Full-time
Last updated: 4 days ago • Promoted
Earn Cash From Taking Surveys Online
Earn Haus • Ennis, TX, US
Full-time +1
Last updated: 16 days ago • Promoted
Head of Global Operations
QSIC • Dallas, TX, United States
Full-time
Last updated: 13 days ago • Promoted
Head of Data Center Operations
Kimmel & Associates • Dallas, TX, US
Full-time
Last updated: 25 days ago • Promoted
Head of Investor Relations
DataAnnotation • Town of Texas, WI, United States
Full-time +1
Last updated: 13 days ago • Promoted
Head of Asset Management
Keller Augusta • Dallas, TX, US
Full-time
Last updated: 9 days ago • Promoted
Head of Account Management
PollyEx, Inc. • Dallas, TX, United States
Full-time
Last updated: 13 days ago • Promoted
Lead Tech Vendor Management
Dallas Staffing • Dallas, TX, US
Full-time
Last updated: 2 days ago • Promoted
Solution Manager
IntelliPro Group • Dallas, TX, US
Full-time
Last updated: 30+ days ago • Promoted
Technology Director Head of Azure Engineering
Wells Fargo Bank • Addison, Texas, USA
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager
Cyberbit • Dallas, Texas, United States
Full-time
Quick Apply
Last updated: 30+ days ago
Customer Success Manager Tier 2
Lexipol • Frisco, Texas, USA
Full-time
Last updated: 7 days ago • Promoted
Share Your Opinions. Earn Rewards.
Opinion Edge • Ennis, TX, US
Full-time
Last updated: 25 days ago • Promoted
Director, Customer Success
AmerisourceBergen Corporation • Frisco, TX, United States
Full-time
Last updated: 5 hours ago • Promoted • New!