Call Center Representative

Job Description

Job Description

Benefits :

401(k)

Company parties

Competitive salary

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

About Us :

At Levin's Drugs, we pride ourselves on delivering exceptional customer service. We are seeking a dedicated and customer-oriented Call Center Representative to join our team. If you have excellent communication skills, a friendly and approachable demeanor, and the desire to help customers, we want to hear from you!

Job Description :

As a Call Center Representative, you will be the first point of contact for our patients. Your primary responsibilities will include :

• Receiving and managing inbound calls from customers with inquiries, concerns, or requests.
• Providing accurate and comprehensive information about our products and services.
• Resolving customer issues, complaints, and inquiries in a professional and efficient manner.
• Documenting customer interactions and maintaining accurate records.
• Escalating complex issues to the appropriate department or supervisor when necessary.
• Staying up-to-date on company products, services, and policies to better assist customers.

Qualifications :

To be successful in this role, you should have the following qualifications :

• High school diploma or equivalent (college education is a plus).
• Previous customer service or call center experience is preferred but not required.
• Excellent communication skills
• Strong problem-solving abilities.
• A positive and patient attitude.
• Ability to work well in a team and adapt to changing situations.
• Proficiency in basic computer applications.
• Proficiency in a second language (Spanish, Russian, Bengali, etc.) is highly preferred
Benefits :
• 401(k)

How to Apply :

If you are ready to embark on a rewarding career in customer service and become an integral part of the Levin's Drugs team, please submit your resume to this job post.

Join us in making a difference in the lives of our customers and delivering top-notch service. We look forward to receiving your application!