Service Desk Engineer II (On-site)

Overview

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are expanding with three strategic initiatives : professional and managed services for hybrid cloud, cybersecurity, generative AI, and data. Our mission is to take away technology headaches allowing clients to focus on their core business.

The shift for this position is Monday through Friday 8 : 00am - 4 : 30pm Mountain. Prompt attendance is required. This is a 100% onsite role at a client site in Denver, CO, with frequent travel to other locations within Denver as needed.

Why this job is exciting

You will work hands-on with the latest technology in multiple environments and engage clients to understand their technology needs and improve efficiencies. The assigned client is a religious organization, so you should be understanding and comfortable with prayer in the workplace and discussion of religion.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance and provide exceptional support via in person, phone, email, and chat, maintaining high customer satisfaction.
• Troubleshoot, diagnose, and resolve Tier 1 and 2 technical issues related to desktop hardware and common software applications.
• Able to multi-task in busy environments.
• Log all technical issues in the ConnectWise ticketing system and update cases with detailed notes until resolution.
• Ensure accurate documentation of client environments, issue resolution steps, and time / expense tracking.
• Understand ticket priority and direct unresolved issues to the next level of support personnel.
• Exhibit strong time management, ensuring requests are handled promptly while meeting deadlines and maintaining quality service.
• Lift up to 50 lbs., pull cables, tie wires, crawl on floors to reach equipment, and load equipment for transport between sites.

Qualifications

Pay and Benefits

This is a full-time position located in Denver, CO with some local travel. Estimated Starting Salary / Wage Range : $30.00-$33.00 hourly , with variations based on experience and qualifications.

In addition to legally required benefits, NexusTek offers a comprehensive benefits package, including :

Note : Benefits are subject to eligibility and plan documents. Revenues may be modified by the company from time to time.

Interview Process

Typical interview steps include application review, recruiter screening, an at-home lab assessment, an in-person interview with the Hiring Manager and Client, and references.

Culture Index survey may be used as part of the process. You may complete it before or during the interview process.

You are welcome to request additional conversations with team members you didn't meet during the process.

Important notice : NexusTek is an equal employment opportunity employer. We prohibit discrimination and harassment of any kind. NexusTek participates in E-Verify for all US employees. Be aware of recruitment fraud and fake pages; official communications will come from @nexustek.com or ADP addresses.

Job Details

Referral reminders : Referrals increase your chances of interviewing at NexusTek. We're hiring in Greenwood Village, CO and surrounding areas.

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