IT Systems Specialist (Onsite -Austin, TX)

IT Systems Specialist

Location : Austin, TX - South Congress Ave Headquarters (Onsite, 5 Days per Week)

Compensation : Competitive base + benefits

Keep our technology running seamlessly

Togetherwork is seeking an IT Systems Specialist to support our Austin headquarters. As the primary onsite IT representative, you'll ensure a seamless, secure, and professional technology experience for employees and executives. You'll partner closely with our remote IT team to manage daily operations, troubleshoot issues, and maintain reliable systems across the office.

This is an excellent opportunity for an early- to mid-career IT professional who enjoys working directly with users, thrives in a fast-paced environment, and takes pride in delivering exceptional service.

What you'll do

Serve as the first point of contact for all onsite IT support needs, providing Tier 1 / 2 support for desktops, laptops, peripherals, and conference room systems.

Set up, image, deploy, and maintain devices throughout their lifecycle.

Maintain office equipment such as printers, video conferencing systems, and A / V technology.

Support and monitor local network connectivity, including switches, Wi-Fi access points, and firewalls.

Collaborate with remote IT engineers to troubleshoot and optimize performance.

Assist with VPN, VLAN, and connectivity issues as needed.

Help administer user access, identity management, and badge systems.

Perform patching, updates, and system maintenance in coordination with IT leadership.

Provide exceptional customer service to Austin-based staff and executives, communicating technical solutions clearly to non-technical users.

Maintain accurate IT documentation, asset tracking, and internal knowledge base articles.

Identify opportunities to improve IT operations and user experience.

What you bring

Bachelor's degree in Information Technology, Computer Science, or equivalent experience.

2-4 years of experience in IT support, systems administration, or helpdesk roles.

Working knowledge of network fundamentals (Wi-Fi, firewalls, switching, VPN).

Experience supporting Windows and / or macOS environments.

Strong troubleshooting skills and professional, customer-focused demeanor.

Preferred :

Experience with enterprise Wi-Fi systems (Meraki, Cisco, or Aruba).

Familiarity with cloud productivity tools such as Microsoft 365, Azure, or Google Workspace.

Industry certifications such as CompTIA Network+ , Security+ , or equivalent.

Why this role

Impact : You'll be the go-to IT professional ensuring smooth daily operations at our Austin headquarters.

Autonomy : Operate independently onsite while collaborating with a skilled remote IT team.

Growth : Expand your technical expertise in networking, systems, and cloud environments.

Collaboration : Work face-to-face with users, providing solutions that directly enhance productivity.

Compensation & Benefits

Base Salary : Competitive

Benefits :

Medical, dental, and vision insurance options

100% employer-paid short / long-term disability

Basic Life Insurance

401(k) with 100% company match up to 4%

Flexible paid personal / vacation time built on mutual trust and accountability

10 sick days annually

10 company-paid holidays

6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

About Togetherwork

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations, including associations, camps, unions, fraternities and sororities, gyms, dance studios, religious congregations, and more.

Our mission-critical tools help customers manage and grow their communities while deepening member engagement. We're united by a shared goal : helping our clients better serve and empower their members.

Learn more about our solutions at www.togetherwork.com / solutions.

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