Retail Assistant Manager

Store Assistant Manager

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.

General Duties And Responsibilities :

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment.
• Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered.
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.
• Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members.
• Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards.
• Maintains communication with the Store Lead Consultant and / or production team to ensure deadlines are met and quality checks are being performed.
• Oversees shipping related services and activities.
• Responsible for communication with the Store Manager and team members on daily / weekly / monthly goals, performance to plan, key performance metrics, customer issues and company initiatives.
• Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls.
• Assists Store Manager in review and transmission of payroll and daily close out of POS.
• Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls.
• All other duties as needed or required.

Minimum Qualifications And Requirements :

Essential Functions :

Pay Transparency :

This compensation range is a reasonable estimate of the current starting pay range in NJ. Actual starting pay is determined by experience relative to the job, market level, specific location, and other job-related factors permitted by law. Regular full- and part-time employees who complete 91 days of employment and work a minimum average of 12 hours per week are eligible to enroll in medical, dental, and / or vision coverage. Educational assistance for tuition requires 90 continuous days of employment to receive reimbursement. Full- and part-time employees are eligible for 401(k) on the first day of the month coincident with or next following one month of service. Company match after 1 year of service.

Pay : $20.30 - $29.40 / hr

Additional Details :

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs / wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets / Disability.