Administrative Clerk Lead

Job Title : Administrative Clerk Lead

Job Purpose : To accept and schedule customer inbound orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Outbound Operations Department.

Essential Duties and Responsibilities : Enter customer orders and scan / index documents as required. Schedule the delivery of customer loads. Properly document orders in computer and update customer contact information. Maintain communications with customers regarding changes delivery schedules and potential service failures. Handle all billing for the Inbound Department Train associates on tasks of Inbound Departments such as, but not limited to : creating of Outbound paperwork, filing systems, billing functions, accuracy verification of inbounds, and AIB standards. Clearly understand goals, policies, and procedures of RJW as well as those of the customers. Communicate customer problems, leads, and inquiries to the appropriate personnel. Maintain confidentiality of company information. Recommend improvements and implement approved improvements. Update reports as required by operations manager and COO. Assist local dispatcher in update of Tee Cards. Other tasks as assigned by manager.

Additional Responsibilities : Positive telephone personality. Capable of being trained to be 'Phone Assertive'. Exceptional customer service skills. Organizational and scheduling skills. Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications : Basic office clerical skills. Must be able to type at least 40 wpm. 3 4 years of clerical experience. Basic transportation / logistics experience. High School Diploma or general education diploma (GED) is preferred. Ability to communicate, read, write, and speak English. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine 'root cause' of problem and determine corrective action. Knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.

Physical Demands : Must be able to occasionally lift and / or move up to 25 pounds. Must be able to activate phone systems utilizing keyboards and buttons.

Must be articulate and comfortable speaking in front of others. Regularly works in an indoor / office environment and required to sit and / or use repetitive hand motion. Frequently required to talk, hear, stand and walk. Must be able to work in excess of continuous 8 hours when required. Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time. Must have the ability to read and discern visual images on a variety of media with 20 / 20 corrected vision. Must be able to speak and communicate clearly over telephones. Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances. Work Environment : While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.

Employer Rights : This job description is intended to provide general information about the Administrative Clerk Lead position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Administrative Clerk Lead, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the company. The company has the right to revise this job description at any time.

Employment-At-Will : It is the company's policy that all associates, other than those covered by a written individual employment or labor agreement with the company that has been authorized in writing by the company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the company for an indefinite period. Just as our associates, reserve the right to resign their employment at any time for any reason the company reserves its right to terminate an associate any time for any reason either with or without cause.

Neither this Job Description nor any of its individual terms constitutes commitments between the company and its associates as to the terms, conditions or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.