Business Development Coordinator (BDC)

BDC Representative

Join our team at Roberts Motors in Alton IL and lets win together! We are seeking a professional responsible and outgoing person to work in our BDC (Business Development Center). As a BDC Rep youll be responsible for handling sales leads that come into our dealership and maintaining quality relationships with our current customer base. Overall youll be instrumental in helping us increase overall dealership sales. This is a great opportunity to get your foot in the door with us!

Responsibilities

• Handle incoming phone calls
• Handle leads and appointment setting
• Conduct internal CSI calls and emails
• Work directly with managers on deals that involve internet customers
• Set appointments for prospective and current customers to meet with a member of the sales team
• Manage high volume of customer inquiries through phone email text / chat per sales
• Update client information in our CRM Report daily
• Follow-up with existing customers
• Follow-up with prospective customers
• Follow-up with missed / cancelled customer appointments
• Ensure Customer Satisfaction
• Product knowledge / function is key with all the different vehicles on a daily basis
• Maintaining daily contact target / appointment target
• Must be able to contribute to positive team environment

Qualifications

Successful Customer Care Representatives MUST have excellent telephone skills

Self- Motivated and Energetic

You as the Representative must have the ability to instantly build rapport with the customer

A friendly / professional demeanor with excellent written and oral communication skills

You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment

Strong organizational skills with the ability to multitask and meet daily goals

Follow up with customers effectively

Cold calling / Call center skills

Job Requirements

Excellent computer skills required.

Knowledgeable to call center environment.

Automotive experience helpful but not required.

Able to communicate persuasively with customers to set appointments.

Willingness to undergo a background check in accordance with local law / regulations

18 years of age or older to comply with the company driving policy

Benefits :

401(k) matching

Dental insurance

Employee discount

Health insurance

Professional development assistance

Referral program

Schedule :

8 hour shift

Monday to Friday

Experience :

Customer service : 1 year (Preferred)

Business Development Center (BDC) : 1 year (Preferred)

Job Type : Full-time

Pay : From $16.00 to $18.00 per hour based on experience plus Bonus based on performance.

Expected hours : 40 per week

Benefits :

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Professional development assistance

Referral program

Schedule :

8 hour shift

Monday to Friday

Supplemental Pay :

Bonus pay

Ability to commute / relocate :

Alton IL 62002 : Reliably commute or planning to relocate before starting work (Required)

Experience :

Customer service : 1 year (Preferred)

Work Location : In person

Required Experience :

IC

Key Skills

Business Intelligence,Children Activity,Business Analysis,Corporate Sales,ABB,Corporate Development

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 16 - 18