Medical Office Specialist (Rehab Services Dept)

Where Compassion Meets Innovation and Technology

Responsible for completing the registration and scheduling functions of the rehabilitation department. Will provide oversight of those scheduling and registration functions completed by the MOS staff within the department.

Essential Duties and Responsibilities :

• Maintains the utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Demonstrates the ability to use computer / software applications required for the job.
• Demonstrates thoroughness and dependability.
• Demonstrates excellent organizational skills.
• Must be detail-oriented.
• Must be able to manage multiple tasks in a busy medical office environment.
• Must be able to effectively communicate and work with patients, families, physicians and staff.
• Must be able to effectively work as a team member.
• Participates in departmental meetings, in-services and performance improvement activities.
• Schedule / Reschedule patients for necessary procedures / appointments utilizing available scheduling tools.
• Seek assistance when scheduling or registration needs are unclear.
• Obtain demographic and payer information required for scheduling and registration.
• Coordinate multidisciplinary patient scheduling.
• Document cancellations / no-shows in the appropriate scheduling system.
• Document scheduling activities within the referral.
• Communicates with referring and community physicians to address the scheduling and registration needs of patients. Informs manager of any difficulties.
• Communicates with authorization department in order to meet the patients scheduling needs.
• Manages patient correspondence to meet scheduling needs.
• Anticipating scheduling conflicts and taking action to resolve.
• Manage and disseminate clinical information in many forms to facilitate patient care. (example : therapist evaluation charts, scanning prescriptions, etc.)
• Completes the registration process for new and recurring patients.
• Manages patient accounts at the beginning of each month
• Collects and records payments for rehabilitation services.
• Ensured compliance with hospital policies regarding health information.
• Scan paper medical documents into electronic medical record as appropriate.
• Will occasionally drive for Driscoll Children's Hospital business.
• May be required to work at an alternate location to support departmental staffing needs.
• Demonstrates flexibility regarding departmental scheduling needs including but not limited to compliance with family-friendly hours, floating between settings and locations, offering hours that support the patient population, etc.

Education and / or Experience :