Patient Services Representative - UPMC Washington, Casual

Patient Services Representative

Get ready to make a difference as a Patient Services Representative! You'll be the friendly face that welcomes patients with a smile, guiding them through their financial responsibilities and ensuring they understand their copayments. You'll also be the go-to person for updating patient demographics and insurance details, making sure everything runs smoothly. Join us and be a part of something truly impactful!

Responsibilities :

• Help patients navigate the healthcare system by providing clear and understandable instructions
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm / verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Collect copayments and any other applicable patient payments at the point of service

Schedule : 10 hour shifts! Rotating days, weekends, and holidays. The primary shifts are the following but could include others as needed : 6 : 30AM-4 : 30PM, 7AM-5PM. This position will mostly work at the Neighborhood Health Center, but could be pulled to Main Registration at the Hospital.

Qualifications :

Licensure, Certifications, and Clearances :

UPMC is an Equal Opportunity Employer / Disability / Veteran