Customer Success Consultant

Customer Success Consultant

We are looking for a high energy, proactive Customer Success Consultant to join our Customer Success Team. The Customer Success Consultant is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to support them to fully utilize their product. This will be achieved through a structured multi-channel contact strategy coupled with a Customer Success Program with the goal of maximizing the value of products and services selected. This will be driven by a consultative approach based on the customer needs and aspirations for their business. This is a hybrid role : 3 days per week onsite.

Key Responsibilities :

• Engage through outbound calls to connect clients on our solutions to increase retention and adoption of their solutions.
• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors such that all activities are closely aligned with the customers business case and business strategy, allowing the full potential of their solution to be realized.
• Maintain a high level of product knowledge and leverage it to provide relevant adoption and technical recommendations on solutions and enhancements customized to customers business needs.
• Work with customers to ensure that they gain the full value of their Sage solutions by defining the desired business outcomes and build a Customer Success Plan with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
• Be accountable for driving high usage of products and services through the execution of an Adoption Plan utilizing customer telemetry data to proactively intervene and manage churn risk.
• Serve as the customer advocate to ensure that actionable feedback is passed to the internal teams that need to be taken to help make our customers successful e.g. proposition, product, service, sales, etc.
• Support and enhance the interlock with relevant departments / colleagues e.g. Direct Sales, PMM, Product, Marketing, Customer Service, Sales Operations.
• Follow up with Net Promoter customers to help improve product usage and adoption.
• Be proactive to generate ideas driving innovation that will ultimately increase customer engagement and revenue and improve customer satisfaction.
• Share product knowledge and best practices through peer mentoring / trainings, customer-facing webinars, etc.

Qualifications :

Plenty of perks :

What it's like to work at Sage :

Careers homepage - sage.com / en-us / company / careers /

Glassdoor reviews - www.glassdoor.com / Reviews / Sage-Reviews-E1150.htm

LinkedIn page - www.linkedin.com / company / sage-software

Function : Customer Operations

Country : United States

Office Location : Atlanta

Work Place type : Hybrid

Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage : sage.com / en-us / company / careers / working-at-sage /

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com . Learn more about DEI at Sage : sage.com / en-us / company / careers / diversity-equity-and-inclusion /

Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and / or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.