Police Communications Specialist (Dispatcher) - Continuous Pool

Police Communications Specialist (Dispatcher) - Continuous Pool

Job ID: 321854
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary:

Hiring Salary Range

$25.25 - $32.83/per hour DOE

Grade

114

Work Schedule

Work Schedule: The Maricopa Community Colleges Police Department operates 24 hours per day, seven (7) days per week, 365 days per year. Schedules include rotating shift work, nights, weekends, holidays, or otherwise non-standard work schedules. Due to the nature of the work performed, mandatory overtime, which may be extensive in quantity or frequency, is required to perform the essential functions of this classification. Incumbents must be flexible with scheduling to accommodate fluctuating workloads and overtime requirements. Overtime may include extended shift work with advanced or short notice or may occur on unscheduled work days.

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Mobile On-Site Mammography Screenings
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

This position serves as an initial point of contact and supports the general public safety and law enforcement mission for the District, receives 9-1-1 calls, provides assistance to students, faculty, staff and visitors at Maricopa Community Colleges; and communicates vital information to the District, college constituents and members of Public Safety, along with external communities; often under stressful circumstances. Dispatches for multiple Public Safety personnel at multiple colleges and obtains assistance from allied public safety agencies, as needed.

Essential Functions

40% - Answers administrative calls, emergency calls for service; interacts with and provides assistance to members of Public Safety, the college community, visitors and first responders

35% - Operates emergency communications dispatching systems and tracks public safety activities of public safety staff utilizing computer aided dispatch system for an assigned shift

10% - Queries, interprets and enters into the state and national criminal justice information system; maintains Level "A" AJCIS Terminal Operator Certification; tracks sensitive data such as orders of Protection, Trespass Orders and Registered Sex Offender Notifications

10% - Assists in administrate duties involving the auditing, editing and support of systems including; voice communications (radio consoles, emergency subscriber alert), computer aided dispatch, records management systems, criminal justice information systems, logger recording equipment, emergency notification system, alarm notification system, etc.; participates in training activities relevant to the job function and also may train and direct the work of temporary and/or student workers and college dispatchers.

5% - May occasionally drive an MCCCD vehicle to deliver or pick up supplies, equipment, paperwork, evidence, or other materials; performs other duties as assigned.

Minimum Qualifications

High School Diploma or GED and one (1) year of work experience in a police communications environment, which includes experience performing the work of a police or emergency communications dispatcher for a municipal organization or an organization contracted to provide police dispatch services for a municipal organization.

There is no substitution or equivalency allowable for the High School Diploma or GED or for the one (1) year of required experience.

Desired Qualifications

1. Experience in effectively dealing with confidential and sensitive matters & experience in effectively dealing with emergency situations in a fast-paced environment.
2. Associate's degree or higher in Administration of Justice or related field from an accredited college or university.
3. Two (2) or more years of experience operating a variety of law enforcement communications equipment including: use of multi-line telephone systems, public safety radios/communications equipment, and computer aided dispatching (CAD) systems within a Primary Public Safety Answering Point (PSAP) or secondary PSAP.
4. One (1) or more years of experience with criminal justice database and information systems.
5. Experience in keyboarding or typing or data entry.
6. Experience in use of emergency related mass notification systems such as reverse 911 or private applications such as LiveSafe, Rave Guardian, etc.
7. Experience working within a police records and/or property & evidence unit.

Special Working Conditions

Positions in this class typically require: typing, empathy, talking, hearing, seeing, and repetitive motions.

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body.

Working Conditions: Work is routinely performed in an indoor office environment utilizing phone and radio communications equipment, along with various computer systems for extended time periods.

How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Additional Requirements

Licenses, Registrations, or Certifications:

Possession and maintenance of a valid State of Arizona Driver License (Class D) with an initial and ongoing driving record to the satisfaction of MCCCD.

Must obtain Arizona Criminal Justice Information System (ACJIS) Terminal Operator Certification (TOC) - Level C from the Arizona Department of Public Safety within six (6) months.

Once obtained, must maintain a valid ACJIS Terminal Operator Certification (TOC) - Level C from the Arizona Department of Public Safety, which includes recertification every two (2) years or on another schedule required to maintain such certification.

Background Check: Because of the confidential and sensitive nature of information handled, successful completion of a comprehensive background investigation, which may include, but is not limited to, polygraph testing, fingerprinting, and a psychological examination to the initial and ongoing satisfaction of MCCCD is required.

Substance Abuse Testing: Because of the confidential and sensitive nature of information handled, positions within this classification are subject to pre-employment, ongoing/random, and/or incident-based alcohol, drug, and/or controlled substance testing in compliance with any applicable laws, rules, and regulations.

Typing Speed: A minimum typing speed of 35 net words per minute is required.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321854&PostingSeq=1

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