Guest Service Lead

Job Description

Job Description

Position Title : Guest Service Lead

Department : Guest Services

Supervisor : Guest Service Director

Nashville Zoo Mission :

Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural world through conservation, innovation, and leadership. With a diverse collection of animals and a commitment to wildlife preservation, we provide engaging experiences for visitors of all ages.

Why Work with Us :

At the Nashville Zoo, we believe in taking care of our team just as well as we care for our animals. Full-time employees enjoy a robust benefits package designed to support your health, well-being, and future :

• Comprehensive healthcare coverage – including medical, dental, and vision plans to keep you and your family healthy.
• Employee Assistance Program (EAP) – confidential support services for mental, emotional, and financial well-being.
• 401(k) retirement plan with company matching – helping you build a secure future while you make a meaningful impact today.
• Generous paid time off and sick leave – because rest and recovery are vital.
• Exclusive zoo perks – enjoy discounts on park experiences, retail, and food services, plus complimentary membership benefits.
• A collaborative and inclusive culture – be part of a diverse team where your voice matters, your growth is nurtured, and collaboration thrives across all departments.
• AZA - accredited facility – Nashville Zoo is committed to top-tier animal care, ethics and global conservation efforts.

Description : The Guest Services Leads are responsible for assisting the Guest Services Director in accomplishing the following activities on a daily operational basis : supervision, training, financial management and coordination of guest services staff in their duties to sell daily admissions, recruit members for the Zoo, assist guests, and greet visitors. The Guest Services Leads must work hours appropriate to meet the needs of Zoo visitors and consistent with peak season days and hours. Regular weekend and occasional evening hours are required.

Duties and Responsibilities :

Supervisory & Guest Relations

Financial

Ticketing

General

Skills :

Physical Requirements :

Must be able to work outside year-round under typical Tennessee temperatures, sometimes for extended periods of time. Must be able to stand and / or sit at a desk for extended periods of time in a small workspace. Must be able to lift and carry a minimum of 25 pounds

Education :

Minimum high school diploma or GED equivalent required. Knowledge of cash register or computer sales programs helpful as well as general accounting knowledge. Guest or customer service experience in a related field required.

Pre-employment requirements :

Nashville Zoo is an Equal Employment Opportunity (EEO) employer and maintains a drug-free work environment. All employment is at-will.

Pay Range

$16—$17 USD