Information Technology Field Technician - Knoxville, TN

Information Technology Field Technician Knoxville, TN

This position is responsible for providing expert technical support and hands?on repair services for laptops and related devices. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast?paced service environment.

Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware / software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non?PC equipment such as scanners and printers.
• Offer VIP support with tailored, high?touch service and manage audio?visual, conferencing, and related technologies.
• L1 level network troubleshooting and resolution for LAN connectivity.
• Hands?and?feet support to back?end team for network, server, and application issues.
• Work with vendor support contacts to resolve technical issues.
• Server mounting / movement.
• Knowledge of Office 365 support.
• Coverage / compliance software installation and troubleshooting.
• Good knowledge of DHCP and DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Strictly adhere to defined Service Level Agreements (SLAs).
• Support recurring meetings, events, and after?hours activities as required.
• Document incidents, problems, and resolutions for future reference and for the knowledge base.

Preferred Skills

Salary : $19.23 per hour.

About Us

Infosys is a global leader in next?generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI?powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always?on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Equal Opportunity Employment

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse / family member of a protected veteran, or disability.

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