Sr. Liability Claims Representative

AMERIND is a federally chartered, tribally owned corporation, formed under Section 17 of the Indian Reorganization Act (25 U.S.C. § 5124) by its Members, the governmental units of federally recognized Tribal Nations that administer federally funded housing programs for American Indian and Alaska Native families.  AMERIND has the operating authority to work with Tribal Governments, Enterprises, and Citizens for Property and Liability, Workers Compensation, Homeowners and Renters, Employee Benefits coverage, Fleet Auto coverage, and Critical Infrastructure development.

Position Characteristics and Competencies

• Excellent time and project management skills
• Meticulous attention to detail
• Advanced knowledge of industry-specific software applications
• Excellent customer relations skills
• Ability to provide transparent information and demonstrate high customer service
• Team collaboration
• Excellent fundamental understanding of insurance policy terminology
• Problem-solving and analytical thinking
• Strong verbal and written communication skills
• Strong negotiation skills
• Ability to speak and present in public
• Interest in discovering and developing new ideas.
• Service and people-oriented.
• Agile and adaptable decision-making
• Problem-solving approach that suggests trustworthiness
• Familiarity with technology infrastructure and user of technology tools

Job Summary

Evaluates high and mid-level claims using expertise to determine whether coverage will be provided. Understands insurance policies and regulations and possesses strong analytical and communication skills. Navigates complex situations and makes fair and accurate decisions, ensuring that both the insurance carrier and the claimant are treated with professionalism and respect. Collaborates with external parties and impartial entities to thoroughly investigate property and liability insurance claims. Performs meticulous on-site investigations and prepares comprehensive field reports using various third-party software tools such as Xactimate and Xactanalysis. Collaborates with experts. Possesses high-level experience and understanding of claims. Creates precise estimates of repair costs for both types of properties and generates comprehensive reports.

This job description does not represent an inclusive list of all duties encompassed in this position.

Job Responsibilities

Supervision of Others

N / A

Minimum Qualifications

Additional Eligibility Requirements

Knowledge / Skills / Abilities

Working Conditions & Physical Demands

Physical Exam

Employee is required to successfully pass an annual physical exam to certify that the incumbent is capable of performing the physical demands of the job as described above.

Hiring of AMERIND employees is subject to Section 7(b) of the Indian Self-Determination Act (25 U.S.C. §5307(b)), which requires that, to the greatest extent feasible, preference and opportunities for training and employment shall be given to Native Americans and Alaska Natives.

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