Strategic Operations Manager (Workforce One Center Bronx)

Job Description

Job Description

Lead with Good Purpose

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re passionate about working with non-profits with a focus on challenging the status quo, love bringing the right people together to operationalize strategy for the good of others, and believe in the power and potential of people, we want to hear from you!

We’re on the hunt for our next Strategic Operations Manager. This expert multitasker will ensure the Workforce One Center meets and exceeds the standards of an employer-demand driven site. The Strategic Operations Manager will ensure that the team is equipped with strong policies, procedures and data to inform service delivery and evaluate the effectiveness of the site. This individual will be a critical member of the leadership team by providing the systems and resulting rigor to drive quality improvement.

The Awesome Things You’ll Do

• Develop operational strategy in the form of policies and procedures to ensure that the needs of job seekers and employers are met and exceeded
• Manage and refine data tracking and develop mechanisms to analyze impact and refine strategy to meet outcomes
• In partnership with the Director and Assistant Directors review and distill Labor Market information to drive the employer engagement strategy and cultivate new relationships
• Monitor data on recruitment flow of job seekers, including special populations (Veterans, Recipients of TANF, People with Disabilities, and Older Adults)
• Provide gap analysis to ensure a comprehensive approach to the development of and deepening of employer needs
• Use data from surveys to employers to drive the engagement strategy and business cultivation
• Ensures operations of the Workforce One are effectively managed and serve the needs of employers and job seekers
• In partnership with the supervisory team identify professional development needs for the team and ensure training occurs regularly to address gaps and drive outcomes for employers
• Generate daily, weekly and quarterly reports and analysis protocols to ensure Workforce One staff engage in a continuous improvement process to meet the needs of employers
• Attend offsite events and training as needed

Our Must Haves

What We Offer

You bring the Good in Goodwill

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you need assistance with your application, please reach out to humanresources@goodwillny.org