Banquet Manager

Event Services Manager

Andaz Maui is situated on Maui's premier southwestern coastline, on 15 beachfront acres along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants. The event services manager will be responsible for all events, including the feast at Mokapu, the award-winning luau. They are responsible for shaping the event experience through passion, style and personal spirit. Service will be thoughtful and unobtrusive, yet focused and efficient. The event services manager will be responsible for leading a dynamic department of individuals and manage all logistics related to hotel events including event room set-ups, food and beverage service, and maintenance of all banquet equipment. They are also responsible for all operational oversight of the feast at Mokapu, including maintaining a budget, hiring, training, scheduling, payroll, marketing and building relationships with third party sales clients. This role is highly detailed and requires creativity, intensity, and a high level of service orientation.

The event services manager responsibilities may include :

• Supports and manages the event services, event setup, event beverage and luau departments while working closely with the food and beverage director and other hotel departments.
• Supervise, empower, lead, coach and motivate the event services and event setup team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement.
• Full oversight of the feast at Mokapu, the resort's award-winning luau experience. This includes but is not limited to : training, scheduling, coaching, building guest reservations and seating charts, communicating setup needs, ensuring guest satisfaction, coordinating with marketing, analyzing and leveraging opportunities to increase profitability, relationship building with third party sellers, increasing service metrics, etc.
• Ability to assist the hotel in reaching top box service scores on our meeting planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing event services event orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications.
• Responsible for proactively reviewing staffing and equipment needs and taking action when needed to address opportunities.
• Responsible for ensuring coordination and execution of all events with culinary, stewarding, events, event setup and beverage.
• Responsible for maintaining a high energy, positive, professional appearance.
• Responsible for developing innovative and creative dcor for event function space.
• Responsible for short and long term event services functions in the front and back of the house.
• Responsible for leading meetings to review all functions with supporting departments bi-weekly.
• Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.
• Administrative tasks may include but is not limited to the facilitation of payroll, reports, forecasts, point of sale procedures, billing accuracy, inventory and budget for food and beverage functions.
• Performing daily walk-throughs in the event services department and all function space and storerooms to ensure full compliance with department of health regulations and hyatt corporate standards.
• Ability to develop ideas for special events and holiday functions.

The salary range for this position is $77,000 to $95,000. Decisions regarding individual salaries will be based on a number of factors including experience and qualifications. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. This role will be eligible for the following benefits, after meeting initial eligibility period : health, dental, vision, basic life insurance, 401k retirement savings plan, employee stock purchase plan, paid time off and 8 observed holidays, discounted rooms at any participating hyatt location starting on the first day of employment, up to 12 complimentary rooms at any participating hyatt location after 90 days of employment.

Qualifications :

Primary location : US-HI-Wailea

Organization : Andaz Maui at Wailea

Pay basis : yearly

Job level : full-time

Job : bars / restaurants / outlets

Req id : WAI002542

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.