Helpdesk Coordinator

Job title : Helpdesk Coordinator

Location : Trenton, NJ

Duration : 6 months

Schedule :

Hybrid : 1 day remote (Tuesday, Wednesday, or Thursday)

On-site : Tuesday-Friday (8 : 30 AM-4 : 30 PM)

Saturday : 7 : 00 AM-3 : 00 PM

35-hour workweek

One-hour unpaid lunch

Training : On-site at 25 Market St.

Education : 2-year college degree or equivalent technical study (preferred)

Summary

• The Helpdesk Coordinator will support and troubleshoot Microsoft applications, provide first-level technical assistance, and communicate effectively with end users. The role requires strong customer service skills, the ability to explain technical issues clearly, and the capability to work in a fast-paced, deadline-driven environment while adhering to established IT policies and procedures.

Qualifications & Skills

Proficiency with Microsoft Windows 10

Knowledge of Windows Server , ctive Directory , and Office 365

Experience with Microsoft Excel, Word, and Visio

Strong verbal and written communication skills

Training on Client mainframe systems will be provided

Responsibilities

Maintain a thorough working knowledge of daily operations, tools, and applications

Follow all Help Desk and IT Operations procedures

Log all incoming issues, requests, and actions taken to resolve them

Provide first-response technical support to customers and users

Support site operations and project-specific assignments

Troubleshoot and resolve technical problems; fulfill user requests

Support Client business applications

Provide timely follow-up and status updates to end users based on support policies

Ensure all closed issues are thoroughly documented

Required Skills :

Data entry

Experience using email (Outlook)

Experience working in a position

Requiring calm demeanor when

Dealing with upset users

Experience with MS Excel

Experience with MS Word

Experience with MS Visio