OBJECTIVES :
Under general supervision, the Permit Technician provides support for the City's internal development review system. The Coordinator will work collaboratively across City departments to ensure the review process is as efficient and predictable as possible. In addition, the Coordinator will provide administrative support to the Director and Development Services Department. Work is performed under moderate supervision with latitude for the exercise of initiative and independent judgment and action to achieve and promote the city's goals.
ORGANIZATIONAL RELATIONSHIPS :
- REPORTS TO : Building Official
- DIRECTS : This is a non-supervisory position
- OTHER : Customer service to the general public and other City staff
GENERAL STATEMENT OF DUTIES :
The Permit Technician coordinates the City's building and development review process and provides support for daily departmental operations. Duties are varied and diverse. Some will be repetitive and others will be unique, but in most cases, the work will be as directed or self-explanatory. Specific duties include, but are not limited to :
Assist, advise, and educate customers regarding applications and related City regulations and processes; processes and generates city permits for issuance to customers;Processes payments and handles cash;Processes incoming calls and messages;Coordinating and monitoring the city's building and permit review process by tracking the status and progress of all building permit and various other development related applications submitted to the Development Services Department, and establishing systems and measures to ensure work is handled in a timely and proficient manner and deadlines are met;Overseeing the development, maintenance and streamlining of the Department's paper and electronic filing systems and coordinating those systems both internally and with various other departments;Ensuring building permit and various other development related applications are forwarded to the appropriate staff for review and coordinating and routing the city review comments to the applicant for correction.Reviewing building permit and various other development related applications and supporting documentation submitted to the City to determine application completeness in accordance with local and state requirements, composing and sending a list of deficiencies to the applicant for incomplete applications, and providing notification to the applicant when the application is deemed complete.Preparing technical reports such as weekly, monthly and annual reports, calculating and compiling statistics and data; establishing clear and measurable metrics;Providing backup support to the Planning Technician including answering incoming telephone calls, intaking application submittals, performing cashier duties, issuing permits, scheduling meetings, mailing public notices, preparing and publishing public meeting packets, and taking minutes;Creating and updating all building permit and various other development related applications, forms, and checklists, ensuring code revisions are reflected and website versions are up-to-date;Providing citizens, landowners, developers, public officials, city staff, and the general public with assistance and information regarding the City's development processes;Communicating with the director regarding the status of applications as well as assigned special projects;Assisting in the maintenance and update of the Department's sections of the city's website;Providing accounting related assistance to the director including tracking of the department's budget, submitting invoices, purchase orders, and check requests to accounts payable and assisting with development of the department's annual budget submittal;Providing administrative expertise and support to the Department with a positive attitude and teamwork orientated work ethic;Utilizing a variety of computer software and programs, including the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Adobe Acrobat, mapping programs, and online programs to compose and produce letters, memos, maps and reports, perform data entry, and conduct daily activities and tasks.Serving as the primary contact for the city's development review program, regarding updates, issues, and requests, and providing training and assistance for the programs to employees and applicants;Monitoring status of back flow prevention, grease trap, and on-site sewage facility registrations and reports for compliance with state and local requirements;Researching and compiling information on a variety of issues for special projects;Assisting in the development of administrative or technical assistance policies or procedures and proactively identifying obstacles and developing solutions;Preparing graphs, charts, tables, spreadsheets, maps, and other graphic material as assigned; preparing layouts for printing and production of pamphlets, brochures, manuals, information packets, and newsletters; and developing presentations for city staff and public meetings;Reviewing completeness of project files and documents for final closure;Occasionally assisting with minor permit reviews for compliance with City building codes;Performing basic mapping and Geographic Information System (GIS) functions as assigned;Accomplishing teamwork by working cohesively with all City staff, and working as an integral member of the Development Services Department;Regular and consistent attendance for the assigned work schedule is essential.Performing other related duties as may be assigned or required.PHYSICAL AND ENVIRONMENTAL CONDITIONS :
The Permit Technician must be able to lift and carry up to 20 pounds and to pull, push, or drag up to 50 pounds of materials and supplies. The Permit Technician is required to stand and sit for extended periods of time in
the performance of duties . The Permit Technician must use eyes, ears, hands and fingers to perform assigned duties and responsibilities. The job of the Permit Technician is performed mainly indoors in a climate-controlled environment.
REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND TRAINING :
Administrative positions may require specific training or experience that is relevant to the department assigned and tasks required. Generally, these employees must have the ability to perform detailed work with speed and accuracy; the ability to efficiently operate modern office equipment and software; the ability to type accurately at a speed of at least 40 words per minute; the ability to understand technical and legal terminology; the ability to interact in a positive manner with the public and co-workers; the ability to prepare records in a systematic, neat, and legible manner; the ability to gather relevant information to determine customer's needs; and the ability to maintain confidentiality.
In addition to these requirements, the position requires the ability to perform under stress with strict deadlines and frequent interruptions; the ability to maintain composure while interacting with dissatisfied or hostile customers; the ability to communicate effectively, both orally and in writing, to explain rules and procedures clearly to the public; the ability to perform basic mathematical calculations; the ability to read and interpret plans; the ability to work independently yet collaboratively in a fast-paced team environment; and the ability to work on several tasks or issues simultaneously while managing competing deadlines . Knowledge of planning and construction terminology preferred. Must have the ability to work some evenings, weekends and overtime as required. May be required to perform a Customer Service and Microsoft Office examination during selection process.
EDUCATION, WORK EXPERIENCE, CERTIFICATIONS AND LICENSES REQUIRED :
High School Diploma or GED equivalent.Three years of comprehensive administrative clerical. Equivalent combination of work experience and education or training qualifies.International Code Council (ICC) or equivalent Permit Technician Certification or the ability to attain within one (1) year of date of hire.A valid Texas driver's license.Texas Notary Public or the ability to attain within 6 months of date of hire.PREFERRED TRAINING, EDUCATION, EXPERIENCE, CERTIFICATIONS & LICENSES :
Experience with municipal development review and permitting processes preferred .Experience coordinating and / or implementing projects or processes involving multiple staff, applicants, and / or oversight bodies preferred.Ability to interpret technical language and specificationsJob Posted by ApplicantPro
