IT Support Specialist IWare Malcomb • Irvine, CA, US
No longer accepting applications
IT Support Specialist I
Ware Malcomb • Irvine, CA, US
3 days ago
Job type
- Full-time
Job descriptionBachelor's degree or equivalent combination of technical training / work experience. Relevant IT coursework and / or equivalent of (2) years of IT support experience. Analytical, critical and deductive reasoning required to troubleshoot user issues. Effective communication of technical information to a less technical audience. Clear, concise, professional and thorough oral and written communication skills. Ability to multitask, follow processes and procedures and take direction positively. Ability to speak, understand and write in Spanish is a plus. Participate in after-hours work, and travel to various work sites, as needed. Able to safely lift or carry equipment weighing up to 25 lbs. and reach for overhead items.
Base pay range
$24.04 / hr - $28.85 / hr
Discover our vibrant culture to get an inside look into life at Ware Malcomb and the programs we offer. https : / / waremalcomb.com / life-at-ware-malcomb /
Your Role
- Serve as the first-level technician of the helpdesk team
- Provide excellent customer service through effective communication and active engagement.
- Resolve IT requests within established Service Level Agreements (SLA).
- As needed, elevate IT issues to mid or senior-level technicians
- Manage own help desk system queue to ensure timely response and resolution times, and document resolutions accurately.
- Assist other team members to help balance the IT workload.
- Develop and maintain a close working relationship with the IT team and end users.
- Effective assignment and recovery of IT assets in the assigned region.
- Maintain accurate inventory of all hardware and software.
- Complete assignments as assigned by the Director of IT, Principal of IT or Ware Malcomb leadership.
Qualifications
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Design Services
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