Customer Accounts Specialist

Primary Job Title :

Customer Accounts Specialist

Alternate / Related Job Titles :

Patient Billing Representative

Revenue Cycle Specialist

Medical Billing Account Coordinator

Location : Livermore, CA

Onsite Flexibility :

Onsite Revenue Cycle Management Office

Contract Details :

Position Type : Contract

Contract Duration : 6 months

Start : As Soon As Possible

Pay Rate : $25 / hr

Job Summary :

The Customer Accounts Specialist supports the Revenue Cycle Management team by managing inbound patient billing inquiries, resolving outstanding balances, and ensuring accurate and compliant account documentation. This role requires expertise in medical billing, insurance verification, and interpretation of Explanation of Benefits (EOBs) while providing exceptional customer service and maintaining HIPAA compliance.

Key Responsibilities :

Professionally communicate with up to 50 patients daily via phone and email.

Resolve inquiries related to billing statements, payments, and account reconciliation.

Interpret and explain EOBs, remittance advice, and patient billing methodologies.

Apply working knowledge of Medicaid, Medicare, and commercial insurance processes.

Maintain accurate records and documentation of all collection and adjustment activities.

Submit adjustments, refunds, and hardship requests per established procedures.

Ensure timely account follow-up to meet productivity and quality targets.

Process credit card payments and assist with monthly closing procedures.

Identify and escalate recurring issues to management.

Comply with HIPAA guidelines and company privacy policies.

Required Experience :

High school diploma or equivalent required.

Minimum 1 year of experience in revenue cycle management, medical billing, or patient accounts.

Strong written and verbal communication skills.

Demonstrated ability to manage confidential patient information.

Nice-to-Have Experience :

Secondary education or medical certification (e.g., billing, coding, or administrative).

Experience in the healthcare or insurance industry.

Familiarity with CRM tools, analytics, and billing software.

Required Skills :

Medical billing and insurance knowledge

EOB interpretation

Customer service and communication

Preferred Skills :

Microsoft Office Suite (Word, Excel, PowerPoint)

Knowledge of HIPAA and ACA guidelines

Analytical and problem-solving abilities

Time management and multitasking

Additional Skills :

Detail-oriented with a focus on accuracy and efficiency

Team collaboration in high-volume environments

Professional demeanor and empathy in patient communication

Working Conditions :

Schedule : MondayFriday, 7 : 30 AM 4 : 00 PM PST

Work Environment : Office-based, standard business hours

May require handling multiple concurrent tasks and interruptions

Benefits :

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client :

A global healthcare innovator with a diverse portfolio of medical devices, diagnostics, and nutrition products. The company is dedicated to developing technologies that improve quality of life, advance healthcare, and empower people to live healthier lives.

About GTT :

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 companies across healthcare, life sciences, technology, and finance sectors throughout the U.S. and Canada.

Job Number : 25-27878

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