AWS Connect Developer

Job Description

Job Description

Job Title : AWSConnectDeveloper

Location : Remote

Compensation : 55-60$ / Hr on C2C / 1099

Work Authorization : H1B, GC, GCEAD, USC

Vendor / Client : Brillio / Centene

Overview

We are seeking a highly skilled AWSConnectDeveloper with expertise in Node.js, AmazonConnect, and systems integration . The role focuses on designing and developing customer engagement workflows, integrating AmazonConnectwith CRMs (including Zoho) , ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.

Key Responsibilities

Design, configure, and optimize AmazonConnectcontact flows for voice, chat, SMS, and omni-channel interactions.

Develop Node.js-based Lambda functions and backend services to extend AmazonConnectfunctionality.

Build and maintain integrations between AmazonConnectand CRMs , including Zoho CRM, Salesforce, ServiceNow, and Zendesk .

Enable bi-directional data flows (customer data sync, ticket creation, case management) betweenConnectand Zoho / other platforms.

Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).

Leverage AWS AI / ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR / chatbot automation.

Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.

Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.

Troubleshoot issues, optimize integrations, and deliver continuous improvements.

Required Qualifications

5–8 years of software development experience, including 2+ years in AmazonConnectdevelopment .

Strong Node.js development skills (backend services, APIs, integrations).

Hands-on experience with AmazonConnect : contact flows, queues, routing profiles, and reporting.

Proven experience integrating AmazonConnectwith Zoho CRM (or other CRMs like Salesforce / ServiceNow).

Exposure to CI / CD pipelines (GitHub Actions, GitLab, AWS CodePipeline, or equivalent).

Familiarity with REST / GraphQL APIs, webhooks, and OAuth-based integrations .

Solid understanding of IAM security, role-based access, and compliance requirements .

Expertise in AWS services : Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudWatch.

Preferred Skills

Experience with Amazon Lex, Polly, and Transcribe for conversational AI.

Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API) .

Background in contact center technologies such as Avaya, Genesys, or Twilio.