Talent.com
Partner Success Manager
Partner Success ManagerWalkMe • Raleigh, NC, US
No longer accepting applications
Partner Success Manager

Partner Success Manager

WalkMe • Raleigh, NC, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

As a Partner Success Manager, you will operating in post-sales delivery. You will be a trusted advisor and coach to a portfolio of WalkMe Delivery partners, helping them boost the value of their products and services by incorporating the WalkMe DAP. You will understand your partners’ go-to-market motions, how digital adoption will positively impact their value propositions and goals, and enable them to deliver solutions that leverage WalkMe to maximize the value they provide their clients. You will report to the Director of Partner Success

What You'll Own
  • Maintain relationships with Partner leadership to foster collaboration and continuous improvement.
  • Guide Partners through their certification programs.
  • Provide hands-on process training for WalkMe delivery and client success.
  • Monitor and support Partners in client engagements to ensure high-quality delivery.
  • Monitor Partner performance metrics including client satisfaction and days to go live.
  • Manage risk and coordinate ticket escalation.
  • Collaborate with global peers on the WalkMe Partner team to improve the Partner program.
  • Maintain an understanding of our product and roadmap, so you can guide Partner service delivery strategies
What You'll Need to Succeed
  • 3+years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management working with Fortune 100 companies and their executives.
  • You've maintained a book Strategic customer or partner accounts.
  • Competency in sales discovery methodologies, and an ability to articulate and analyze value propositions and Return on Investment.
  • Must be able to come into Raleigh or Austin office 3 times per week.
What Sets Us Apart
  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
  • Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
  • Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
  • WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
  • WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
  • WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
  • Robust Retirement Contributions: Ask HR about the specific offerings for your region!
  • SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
Our job titles may span more than one career level. The OTE for this role is between $110,000 and $130,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Create a job alert for this search

Partner Success Manager • Raleigh, NC, US

Similar jobs

Customer Success Manager

GuidebookRaleigh, NC, United States
Full-time

Guidebook is a simple yet powerful event management software that lets you promote your event, manage registration and create an app in four easy steps with no technical skills required.Thousands o...Show more

 • Promoted

Customer Success Manager - Clinical Operations

Veeva SystemsRaleigh, NC, United States
Full-time

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.As one of the fastest-growing SaaS companies in hist...Show more

 • Promoted

Sr. Customer Success Manager

Verint SystemsRaleigh, NC, United States
Full-time

At Verint, we believe customer engagement is the core of every global brand.Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering C...Show more

 • Promoted

Customer Success Manager

MaintainXRaleigh, NC, United States
Full-time

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments.We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations ...Show more

 • Promoted

Senior Customer Success Manager

Rezilient HealthRaleigh, NC, US
Full-time
Quick Apply

At Rezilient, we’re redefining what primary care looks like by making it more accessible, seamless, and patient-centered.Through our innovative CloudClinic model, we combine virtual provider visits...Show more

Customer Success Manager

JobotRaleigh, NC, United States
Full-time

Leading Marketing Software company/AI Platform used by the Healthcare Industry to strengthen their business and get the most out of their digital marketing campaigns!.Competitive bonus + other ince...Show more

 • Promoted

Customer Success Manager - Crowdstrike

SHI GmbHRaleigh, NC, United States
Full-time

Since 1989, SHI International Corp.We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on S...Show more

 • Promoted

Customer Success Manager - Commercial

CaptivateIQRaleigh, NC, United States
Full-time

Commercial Customer Success Manager.Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.We're looking for a Comme...Show more

 • Promoted

Customer Relation Project Manager

EupryRaleigh, NC, United States
Full-time

Shape the future of temperature compliance with Eupry.Eupry is revolutionizing how pharmaceutical and life science companies handle temperature compliance through our hardware-enabled SaaS solution...Show more

 • Promoted

Partner Success Manager

HealthCareRaleigh, NC, United States
Full-time

America's fastest-growing insurtech companies, revolutionizing how consumers shop for health insurance.Leveraging advanced technology and data science, the company has developed customized propriet...Show more

 • Promoted

Customer Success Manager

ProgressRaleigh, NC, United States
Full-time

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease...Show more

 • Promoted

Client Success Manager

AbrigoRaleigh, NC, United States
Full-time

We provide technology that community financial institutions use to manage risk and drive growth.Our solutions automate key processes from anti-money laundering to fraud detection to CECL readiness ...Show more

 • Promoted

Director of Residence Life & Housing

InsideHigherEdBuies Creek, North Carolina, United States
Full-time

The Director of Residence Life and Housing provides strategic leadership and vision for the university's residential experience.This role is responsible for creating and sustaining a safe, caring, ...Show more

 • Promoted

Consulting Solution Lead

OracleRaleigh, NC, United States
Full-time

The Client Manager for our Customer Health team ensures that AI-generated customer metrics for all customers meet the same high standard as those crafted by a seasoned client manager-delivering dec...Show more

 • Promoted

Customer Success Manager

LiteraRaleigh, NC, United States
Full-time

Join the Legal Tech Revolution at Litera.Are you ready to shape the future of how law is practiced? At Litera, we're on a mission to Raise The Bar for the legal profession by delivering transformat...Show more

 • Promoted

Remote Client Success Manager

AILRaleigh, NC, US
Remote
Full-time
Quick Apply

AO Globe Life is expanding and hiring individuals who want a flexible, work-from-home role where they can build skills, work with people, and grow into leadership.In this position, you’ll connect w...Show more

Remote Corporate Development Manager - AI Trainer ($50-$60 per hour)

Data AnnotationWake Forest, North Carolina
Remote
Full-time +1

DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....Show more

 • Promoted

Business Development Manager

Slice Merchant ServicesMorrisville, NC, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more