At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.
At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
A Typical Day...
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year. Joining H&R Block as a Remote Tax Professional means you'll serve clients with diverse tax needs and you'll have the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Preferred Qualifications
- CPA or Enrolled Agent certification
- Experience completing complex tax returns
- 5+ years of experience in accounting, finance, bookkeeping or tax
- Experience conducting virtual tax interviews that create confidence in clients
- Tax planning and audit support experience
- Sales and / or marketing experience
Responsibilities
Conduct tax interviews with clients and support do it yourself online tax clients through virtual tools (i.e., video conferencing, phone, chat, email)Generate business growth, increase client retention, and offer additional products and servicesUnderstand that teamwork is essential to our success - communicate and coordinate regularly with leaders and peers about how your remote work is impacting resultsGrow your tax expertiseYour Expertise
Experience completing individual tax returnsExperience working in a fast-paced environmentAccess to high speed, reliable internetExperience and skilled in technology (specifically MS Teams and Outlook)Inspire confidence in our clients with your ability to communicate complex tax situations concisely via phone, email and chatExperience utilizing effective customer service techniquesAnalytical and problem-solving skillsSuccessful completion of the H&R Block Tax Knowledge Assessment or equivalentHigh school diploma / equivalent or higherMust complete continuing education requirement and meet all other IRS and applicable state requirementsAvailability to work a minimum of 20 hours a week during peak tax seasonSkill in researching information using various tax and publication tools to understand the client's need (i.e., IRS Publications / Instructions)Benefits
Medical coverage - allows eligible associate well-being programs including mental health support and coaching401k Retirement Savings Plan and Employee Stock Purchase PlanTax prep benefit - allows eligible associates to receive the same tax preparation as our clients, all with no direct cost to you!Other perks like flexible / remote opportunities that meet your life, collaborative teams and much more!H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
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