General Manager

The Montague Diner’s General Manager (GM) is the senior operating leader at the Diner and the backstop for all operations, including hospitality, staff management, financial controls, facilities, compliance, and community engagement. The GM is the enforcer of standards and the steward of the Diner’s brand and reputation.

Direct Responsibilities

• In-person visible leadership presence in the diner during service ~40 hours / week
• Manage floor managers and finance / bookkeeping lead
• Manage event coordinator and support event execution
• Act as primary liaison between FOH and BOH teams
• Organize maintenance for fixtures, furniture, and equipment.
• Track and report on weekly budgets, sales, and labor costs.
• Handle petty cash, deposits, and reconciliation.
• Interface with ownership, manage and respond to food and service feedback
• Oversee diner people operations
• Post openings, design / schedule / conduct interviews
• Manage staff onboarding / training
• Manage staff discipline / warnings / PIPs / terminations
• Conduct monthly 1-on-1s and skip-levels with team members
• Field guest feedback and complaints via email, Google, and review platforms; communicate resolutions internally.
• Manage diner email inbox (24 business hour response turnaround)
• Ensure online presence is accurate and consistent (Google, Yelp, Resy, website).
• Oversee neighborhood outreach & engagement
• Maintain POS system (menu updates, price changes, modifiers, etc.).
• Triage POS (Toast, Resy, etc.) downtime / errors etc. Communicate with customer service / technical support ensure rapid resolution of systems issues
• Conduct quality control (QC) checks on BOH output and presentation

Oversight Responsibilities (work for which you are the ultimate backstop for, but other people are directly responsible)

Finance Director

Floor Manager & Chef