RV Resort Manager

RV Resort Manager

Waters Edge, Zephyrhills, FL, US

Regular, Full Time

Job Summary

RV Resort Managers are responsible for the operational & continued profitability of the resort & serve as the day to day point of contact for guests and residents. They are responsible for administrative activities, marketing, leasing & home sales of new and pre-owned homes, property maintenance, budgeting & most importantly resident & guest relations

Job Duties

• Ensures guests & residents receive the highest levels of service consistent with Sun's Customer Service philosophy (Essential)
• Handles resident & guest complaints in a timely & professional manner, communicating through a variety of means (Essential)
• Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)
• Handles delinquencies & approves eviction proceedings while adhering to Sun's policies (Essential)
• Reviews residency applications & approves or denies residency (Essential)
• Ensures compliance of policies designed to increase team member safety. Submits workers' compensation accident & incident reports on a timely basis (Essential)
• Reports deficiencies which would adversely affect the operation of the resort to the RVP (Essential)
• Enforces resort rules & regulations (Essential)
• Ensures compliance with federal, state & local agencies that regulate fair housing laws & resort operations (Essential)
• Ensures that overall resort appearance is well maintained & groomed to Sun's curb appeal standards (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Monitors, codes & approves all invoices for operating expenses & sales related costs. Maintains petty cash & activity accounts
• Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline
• Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits and forwards RV income report to Main Office
• Inspects & recommends purchase & renovation of used / repossessed homes.
• Markets models, pre-owned & brokered homes for sale. Prepares documents to list and sell homes
• Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Assists RVP with developing a marketing strategy & maintaining effective advertising to attract prospective guests
• Assists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure & expansion budget needs
• Reviews monthly property accounting reports and compiles reports for the Accounting department. Prepares monthly explanation of P&L variances

Requirements

Rewarding Benefits

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.