Inside Sales Representative

Job Description

Job Description

Job Summary

The Inside Sales Rep skillfully and assertively markets the company's services and products to his or her branch's assigned sales territory through excellent telephone sales and communication skills.

Job Functions

• Accepts incoming customer calls and provides outstanding customer service by selling products and services
• Gathers data and actively listens to prospective and existing clients by using consultative methods to fully understand their business, uncover their problems, and identify impact areas
• Creates and delivers complex, customized solutions that provide value to clients' bottom line
• Becomes a subject expert and acquires industry intelligence by researching trends and best practices, reads business publications, seeks out learning & development opportunities and utilizes internal training resources
• Maintains effective business rapport with vendors in order to facilitate proficient distribution relationships
• Drives revenue by effectively addressing the client's business needs, offering appropriate value proposition solutions, creating urgency, and closing accounts over the phone
• Manages current customer relationships through consistent follow-up
• Prospect calls to create new customer relationships
• Supports Outside Sales Staff efforts
• Works closely with Purchasing on material availability and lead time
• Works closely with Shipping & Receiving to ensure product receipt and facilitate results
• Attends periodic sales training where applicable
• Updates customer records when necessary
• Investigates and resolves customer service issues
• Project Management
• Assists with Inventory Control on a regular basis

Requirements / Experience

Other Information

The Inside Sales Rep may be located at each branch and reports to the General Manager. Hours are 8 AM to 5 PM, with OT as needed. Physical demands are minimal to moderate and typically require the following : 80% sitting, 10% walking and 10% standing. Lifting of supplies and material, carrying, pushing, and / or pulling is required.

None to Minimal travel required.

FLSA Standard

Exempt

Training

Inside Sales training is to be carried out at any branch location necessary. The General Manager is responsible for the Inside Salesperson's training. When possible, the training will be directed by the General Manager, conducted with the assistance of an incumbent Inside Salesperson as appropriate.

The following tasks shall be initially trained on the Inside Sales function :

The Inside Salesperson shall be trained on the following software, as needed :

The following PPE shall be required by the Inside Salesperson :