Access Center Ambassador

Access Center Ambassador

Job Summary : An Access Center Ambassador acts as the primary point of contact for patients and other callers, handling a high volume of inbound calls to schedule appointments, answer questions, and route calls to the appropriate departments. This position is crucial for maintaining efficient communication across our physician enterprise to ensure a first call resolution and a positive patient experience.

There is an option for remote work after completion of training.

Responsibilities :

Answering Phones : Responding to a high volume of calls from patients, insurance companies, and other medical facilities. Must be able to handle 80-100 incoming calls per day.

• Verifies and updates current patient demographic, financial, clinical and portal access
• Schedules future appointments based on appointment type, time requirements and provider schedule availability.
• Respond to patient questions and needs by editing, canceling and rescheduling appointments as necessary and indicated by practice protocols.
• Review physician schedules regularly to maximize capacity and verify correct scheduling.

Serves as brand ambassador by upholding the WMCHealth Mission, vision and CARE values and promoting excellence in the patient experience, during every encounter.

Qualifications / Requirements :

Experience : Minimum of one (1) year of call center and / or customer service experience preferred.

Education : High school diploma or equivalent required. An associate degree from an accredited institution is preferred.

Licenses / Certifications : N / A

Other : Bilingual (English / Spanish) candidates preferred, but not required.

Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

Special Requirements :

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