Lead Agent Expeditor

Overview

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer :

Amazing employee flight privileges within the American Airlines global network

Training and development programs to take your career to the next level

Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?

Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation

Maintains supplies and inventory control logs

Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports

Assist management in the completion of administrative duties and acts as a company representative when assigned

Ensure contact is maintained with the Bagroom Supervisor regarding operation items

Reroute and / or re-tag misconnected bags, research untagged bags, and identify bags that were not sorted or not loaded

Responsible for processing Baggage Change Orders (BCO) in a timely manner, monitoring bag belts for items that do not belong such as pets, oversized items and Priority Parcel Service (PPS)

Ensures proper follow-up with Bagroom Supervisor and also communicates with Passenger Service about re-routed bags and coordinates with Crew Chiefs for baggage movement to prevent tracers as necessary

May also be required to follow up with other stations or locations to locate lost or misplaced luggage

Will be required to complete designated paperwork, update queues worked and handle all opening and closing duties as assigned

Qualifications

Who are we looking for?

Minimum age : 18

High school diploma or GED equivalent

Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role

Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs

Demonstrated ability to communicate verbally and in writing

Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis

Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity

Must be able to perform all duties in various weather conditions and time constraints

Ability to read, write, fluently speak and understand the English language

Possess the legal right to work in the United States

One year of customer service experience preferred

Administrative, organizational, and planning skills preferred

Proficient in QIK, SABRE, Microsoft Excel and Word preferred

Please note : The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer

Minorities / Women / Veterans / Disabled.