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Client Services Manager

Client Services Manager

High CompaniesCharlotte, North Carolina, United States
30+ days ago
Job type
  • Full-time
Job description

Job Details

Description

GENERAL DESCRIPTION :

Our dynamic and rapidly growing StructureCare team is seeking a detail-oriented and self-starting Client Services Manager to service our Growth Territories. StructureCare, headquartered in Lancaster, Pennsylvania is a premier engineering and restoration company working to protect infrastructure investments throughout the U.S. We believe in a strong connection between engineering and implementation of a solution.

EXPERIENCE, TRAINING, AND / OR EDUCATION REQUIRED :

  • Bachelor’s degree in Business, Construction Management, Civil Engineering, or related field.
  • 5 or more years in construction-related consulting, sales, business development, and / or account management preferred.
  • 3 or more years in construction project management preferred.
  • Excellent time management, interpersonal skills, written and verbal communication skills.
  • Technical aptitude and strong problem-solving skills.
  • Excellent knowledge of the construction processes, building materials, equipment, techniques, drawings, specifications, OSHA, and standards applicable to the discipline.
  • Experience with Salesforce, Procore, SAP, Sharepoint, Structionsite, and other construction-related systems.
  • Working knowledge of the construction industry and key players, specifically concrete construction, and restoration.
  • Willingness to be flexible in a fast-paced work environment.
  • Ability to work independently and adapt to evolving needs of the role.
  • Driver’s license and acceptable motor vehicle record required.

ESSENTIAL JOB FUNCTIONS :

  • Potential travel required 50%+ of time.
  • Act as the single point of contact for all service client relationships within Growth Territories.
  • Identify prospects, develop leads, and achieve sales targets within our Growth Territories.
  • Prepare and deliver sales presentations and proposals to both active and prospective clients.
  • Utilize CRM to track activities, generate reports, and develop customer profiles.
  • Responsible for timely SVC-related services, proposal development, and repair project schedules.
  • Attend and participate in regional conferences throughout the growth territories, including presentation development, sponsorships, and speaking roles, as required.
  • Monitor and manage the financial performance of any active service accounts and repair projects.
  • Establish strong relationships with vendors and negotiate pricing to maximize StructureCare’s profitability.
  • Control all aspects of project management, including all administrative functions.
  • Collaborate with Structural Engineers regarding scope development, and estimating of projects, including technical questions, concerns, and issues that may arise during active projects.
  • Lead in developing work plans that include repair schedules, project milestones, risk factors, and as-builts.
  • Monitor project performance regarding cost and quality. Regularly communicate project performance to leadership and strategize the implementation of necessary corrective action.
  • Solicit vendor pricing through StructureCare’s preferred vendor program and methods.
  • Provide regular forecasts of the financial performance of assigned projects and the overall market.
  • Manage cash flow on assigned projects and overall market through timely invoicing and prompt cash collection.
  • Execution of subcontractor Statements of Work and Change Orders, as necessary.
  • Supervise all aspects of site logistics and subcontractor(s) activity during the execution of projects to exceed customer requirements and expectations.
  • Develop and enhance customer relationships through the delivery of excellent service and problem-solving abilities.
  • All relationship-driven professionals with strong business acumen are encouraged to apply for this exciting opportunity with a growing company. We are looking for an experienced relationship builder who demonstrates empathy and trustworthiness.