Support Services Analyst

Base pay range :

$30.00 / hr - $35.00 / hr

Responsibilities

• Triage and respond to support requests and incidents submitted via email, or ServiceNow, escalating and resolving issues in accordance with SLAs
• Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems
• Act as a subject matter expert in areas such as user access, software configuration, device management, and A / V troubleshooting for in-office and hybrid setups
• Own local inventory management, by working through regular audits, IT procurement and managing internal warehousing / stock rooms
• Contribute by participating in key ITIL practices such as change, problem, and incident processes, ensuring a strong focus on the overall customer
• Participate in hardware lifecycle management including asset tracking, imaging, deployment, and returns
• Support IT initiatives and projects including software rollouts, system migrations, and compliance activities as required

Requirements

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note : Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Seniority level, Employment type, Job function, Industries

Seniority level : Associate. Employment type : Contract. Job function : Information Technology. Industries : Computer Networking Products, Software Development, and Writing and Editing.

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Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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