University Program Specialist

Overview

The Office of Scholarships & Financial Aid is charged with maintaining the university standard for providing outstanding student financial aid service and choice, which without financial assistance, would not be able to attend an institution of higher learning. The Office strives to maximize available funds and exercise good stewardship per the United States Department of Education. The continuous goals are to assist in the recruitment and retention of students, improve service to students, and support long-range enrollment and campus planning goals.

Position

University Program Specialist

Primary Purpose of the Position

This role is crucial in supporting our mission by advising students on financial aid options, implementing and maintaining policies and procedures, and engaging in outreach activities to ensure students are aware of available resources. The University Program Specialist is expected to possess high-level competencies, a thorough understanding of all Federal Title IV, state, and institutional aid programs, and student aid eligibility and compliance. This role involves completing federal verification, determining student aid eligibility, and packaging students with federal, state, institutional, and private financial aid in accordance with federal and state regulations and institutional policies. Additionally, the specialist processes appeals using professional judgment and manages one or more financial aid programs, which include developing and maintaining policies and procedures, handling reporting and compliance, ensuring fiduciary controls, conducting regular reconciliation, and managing student information and communications associated with these programs.

Responsibilities

Advising students on financial aid options; implementing and maintaining policies and procedures; engaging in outreach activities to ensure awareness of available resources; processing federal verification; determining student aid eligibility; packaging financial aid from federal, state, institutional, and private sources in accordance with applicable regulations and policies; processing appeals using professional judgment; developing and maintaining program policies and procedures; handling reporting and compliance; ensuring fiduciary controls; conducting regular reconciliation; managing student information and communications related to these programs.

Minimum Education and Experience

Bachelor's degree and one year of experience OR equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Knowledge, Skills, and Abilities

• Knowledge of internal policy and procedures.
• Current knowledge of financial aid programs and regulations is required.
• Regulatory analysis and interpretation experience preferred.
• Experience with data processing and automated records maintenance systems preferred.
• Be self-motivated and able to work independently, with minimal supervision.
• Ability to remain flexible in a fast-paced work environment.
• Ability to identify and solve problems.
• Excellent customer service skills.
• Detail-oriented, organized, and strong time management skills.

Preferred Qualifications

None.

Additional Information

Notice to Applicants : Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely. Do not use the phrase "see resume." Please list at least three (3) professional references to include a current supervisor. References will only be contacted if you are selected for the position and with your permission.

Closing Date : 10 / 26 / 2025

Open Until Filled : No

Other Information : If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. The university values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link

https : / / jobs.uncfsu.edu / postings / 27266

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