CLINICAL SERVICES COORDINATOR - RN OR NON RN - FULL TIME

Clinical Manager

Manages and directs daily operation of assigned staff. Manages services and activities of clinical service / profit centers, manages performance of staff and promotes high morale, assists Director in meeting departmental goals / objectives, and promotes and directs a cost-effective operation.

Manages daily operations of assigned areas to provide quality service and support to patients and physicians. Ensures all staff perform their assigned duties and responsibilities. Maintains the Kronos system and develops work assignments and call schedules. Coordinates staff vacation and time off.

Supervises the performance of assigned staff, maintains good employee relations, and promotes high staff morale. Completes all staff performance evaluations and initiates appropriate disciplinary actions. Assists in the hiring and firing of staff and ensures staff compliance with all Clinic policies and procedures. Keeps current on all staff concerns.

Maintains effective communication with physicians. Ensures that all physician office policy and procedures are followed that support the delivery of high quality patient care. Coordinates physician appointments and schedule changes. Conducts periodic QA / RM audits. Ensures the facility is kept in optimal condition.

Handles all patient complaints and monitors the appropriate interface between patients and staff. Conducts patient satisfaction surveys. Ensures the facility meets all OSHA, HIPAA, AAAHC and other federal and state regulatory requirements.

Communicates with Clinical Director to stay abreast of issues and concerns. Performs other duties as assigned and necessary to ensure an efficient and well run facility operation.

All non-physician staff personnel.

Position requires a great deal of walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies.

Lifting up to 20-25 pounds may occasionally be required, depending on the specific style or type of care provided.

Constantly operates a computer and other office productivity machinery, such as nebulizer, fax machine, copier and computer printer.

The person in this position frequently communicates with Clinic staff, such as providers, patients, call center representatives, receptionists, Patient Financial Services, Managed Care, specialty pharmacies, etc.

Must be able to exchange accurate information in these situations.

Some travel is expected for this position.

RN : Graduate of an accredited school of Registered Nursing. Current Florida State R.N. license.

Experience : Minimum of five years management experience in a fast paced environment. Out Patient management experience preferred. Ability to multi task, prioritize and possess critical thinking skills.

Other Requirements : BLS certification required. ACLS certification preferred.

Non-RN : High School graduate. Five (5) years minimum experience in health care setting, preferably as a supervisor or manager in an ambulatory care facility.

Strong organizational and computer skills. Demonstrates tact in handling difficult situations. Self-starter who normally functions with minimum supervision. Possesses excellent communication skills, both orally and in writing. Exhibits sound judgment and calmly handles emergent situations. Leads by example and is capable of making independent management decisions.