Talent.com
Amazon Connect Engineer - Remote Fulltime (USC & GC only)

Amazon Connect Engineer - Remote Fulltime (USC & GC only)

Lenmar Consulting Inc.Des Moines, IA, US
4 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description

Job Description

Company Description

Finance

Job Description

We’re seeking a senior telephony engineer to co-lead design, development, and optimization of our Amazon Connect contact center integrated with Salesforce Service Cloud Voice. You’ll be one of two technical owners for voice architecture, IVR / contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data / integration team. This role blends hands-on engineering with solution architecture, security, reliability, and cross-functional leadership.

What We're Looking For

  • 5 - 10+ years in telephony / contact center engineering; 3+ years hands-on with Amazon Connect; 2+ years with Salesforce Service Cloud Voice.
  • Expertise in :

Amazon Connect : contact flows, routing, queues, CTRs, Contact Lens, outbound, call recording.

  • Salesforce Voice / Service Cloud : Omni-Channel, voice setup, agent configuration, transcripts, analytics, and integration patterns.
  • AWS services : Lambda (Node.js / Python), API Gateway, EventBridge, Kinesis / KDF, DynamoDB, S3, CloudWatch, IAM, Secrets Manager.
  • Telephony fundamentals : SIP, RTP, PSTN, number management, QoS, jitter / packet loss mitigation.
  • Integrations / APIs : REST / GraphQL, OAuth / SAML / JWT, event-driven architectures.
  • Strong grasp of security, compliance, and data governance.
  • Excellent communication and stakeholder management; ability to translate business needs into resilient technical solutions.
  • Agile / scrum experience.

    • Nice to have

  • Agentforce Experience
  • Infrastructure as Code and CI / CD for contact center infrastructure.

    • IaC / DevOps : CloudFormation / CDK / Terraform, Git, CI / CD, automated testing.

  • Financial services industry experience (contact center operations).
  • Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant); AWS Solutions Architect / Developer / DevOps certifications.
  • Exposure to other CCaaS / voice platforms (Genesys Cloud, Five9, Twilio) and voice quality monitoring tools.
  • Real-time analytics / BI (Athena, QuickSight, Snowflake, Databricks) using CTRs / transcripts / contact data.
  • SSO / identity (Okta / Azure AD) and enterprise change / release management.

    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Create a job alert for this search

    Engineer Amazon Connect • Des Moines, IA, US

    Related jobs
    • Promoted
    • New!
    Remote Full Stack Software Engineer

    Remote Full Stack Software Engineer

    VirtualVocationsDes Moines, Iowa, United States
    Remote
    Full-time
    A company is looking for a Full Stack Software Engineer, Remote.Key Responsibilities Design and maintain CI / CD pipelines and manage cloud infrastructure Monitor system performance and troublesho...Show moreLast updated: 4 hours ago
    • Promoted
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border ProtectionColo, IA, United States
    Full-time
    Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Show moreLast updated: 3 days ago
    • Promoted
    Information Delivery Engineer

    Information Delivery Engineer

    VirtualVocationsDes Moines, Iowa, United States
    Full-time
    A company is looking for an Information Delivery & Visualization Engineer.Key Responsibilities Design, develop, and implement end-to-end data integration workflows using Informatica IICS Develop...Show moreLast updated: 7 days ago
    • Promoted
    • New!
    Senior Release Engineer

    Senior Release Engineer

    VirtualVocationsDes Moines, Iowa, United States
    Full-time
    A company is looking for a Senior Release Engineer to manage and enhance its release infrastructure and processes.Key Responsibilities Own and evolve CI / CD infrastructure and release processes wi...Show moreLast updated: 8 hours ago
    • Promoted
    • New!
    Remote Service Engineer

    Remote Service Engineer

    VirtualVocationsDes Moines, Iowa, United States
    Remote
    Full-time
    A company is looking for a Service Engineer specializing in controls and automation.Key Responsibilities Provide remote service, troubleshooting, and support for DELTA controllers using GCL / GCL...Show moreLast updated: 18 hours ago
    • Promoted
    Senior AI Engineer

    Senior AI Engineer

    VirtualVocationsDes Moines, Iowa, United States
    Full-time
    A company is looking for a Senior AI Agent Engineer (Go).Key Responsibilities Design and develop AI agents using Go programming language Collaborate with cross-functional teams to integrate AI s...Show moreLast updated: 30+ days ago
    • Promoted
    AI Engineer

    AI Engineer

    VirtualVocationsDes Moines, Iowa, United States
    Full-time
    A company is looking for an AI Engineer (FinTech Workflow Automation).Key Responsibilities Design, build, and deploy AI models into production Develop and maintain backend Python services for in...Show moreLast updated: 30+ days ago
    • Promoted
    Information Security Engineer

    Information Security Engineer

    TTECDes Moines, IA, US
    Full-time
    Description - External Information Security Engineer Your potential has a place here with TTEC’s award-winning employment experience. As a Information Security Engineer working remote in US, you’ll ...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Outbound Call Agent

    Remote Outbound Call Agent

    VirtualVocationsDes Moines, Iowa, United States
    Remote
    Full-time
    A company is looking for a REMOTE Outbound Call Agent.Key Responsibilities : Make high-volume outbound calls to healthcare facilities to retrieve patient charts Accurately record, verify, and inp...Show moreLast updated: 30+ days ago
    • Promoted
    Marine Interdiction Agent

    Marine Interdiction Agent

    U.S. Customs and Border ProtectionColo, IA, United States
    Full-time
    Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opportunity of a career in law enforcement worki...Show moreLast updated: 3 days ago
    • Promoted
    • New!
    Deployment Tech

    Deployment Tech

    TEKsystemsDes Moines, IA, United States
    Full-time
    Responsible for preparing, staging, setting up, and executing startups and shutdowns of equipment (e.Conducts post-installation quality checks to ensure proper grounding, labeling, cabling, and sta...Show moreLast updated: 6 hours ago
    • Promoted
    Director, Clinical Systems

    Director, Clinical Systems

    Molina HealthcareAMES, US
    Full-time
    Leads and directs a team supporting clinical systems.Responsible for provision of product ownership of clinical applications including design, development, implementation, and oversight of technolo...Show moreLast updated: 7 days ago
    • Promoted
    • New!
    Enterprise AI Technology Specialist

    Enterprise AI Technology Specialist

    VirtualVocationsDes Moines, Iowa, United States
    Full-time
    A company is looking for an Enterprise Agentic AI Technologies Specialist.Key Responsibilities : Exceed revenue quota goals on a quarterly and yearly basis Strategically engage with customers and...Show moreLast updated: 18 hours ago
    • Promoted
    Senior Front-End Engineer

    Senior Front-End Engineer

    VirtualVocationsDes Moines, Iowa, United States
    Full-time
    A company is looking for a Senior Front-End, Angular, Product Engineer (Remote).Key Responsibilities Collaborate with product, sales, customer success, and engineering teams to develop and delive...Show moreLast updated: 30+ days ago
    • Promoted
    Survey Taker : Earn up to $25 per survey (Remote)

    Survey Taker : Earn up to $25 per survey (Remote)

    Earn HausAltoona, IA, United States
    Remote
    Full-time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    CSV Engineer

    CSV Engineer

    VirtualVocationsDes Moines, Iowa, United States
    Full-time
    A company is looking for a CSV Engineer based in Raleigh, NC.Key Responsibilities Develop and execute validation protocols (IQ / OQ / PQ) for GxP systems Ensure compliance with FDA regulations and r...Show moreLast updated: 16 hours ago
    • Promoted
    Professional Services Engineer

    Professional Services Engineer

    VirtualVocationsDes Moines, Iowa, United States
    Full-time
    A company is looking for a Professional Services Engineer, P4.Key Responsibilities : Learn to design and implement P4 availability management solutions, including backup / recovery and disaster reco...Show moreLast updated: 7 days ago
    • Promoted
    • New!
    Firewall Operations Engineer

    Firewall Operations Engineer

    VirtualVocationsDes Moines, Iowa, United States
    Full-time
    A company is looking for an Operations Firewall Engineer.Key Responsibilities Provide Tier 3 support for firewall incidents, changes, and problem resolution across enterprise environments Manage...Show moreLast updated: 16 hours ago