Customer Service Specialist

A company is looking for a Customer Service Specialist - ROI.

Key Responsibilities

Assist clients, patients, and requestors with the status of medical record requests via phone calls, meeting a daily goal of 85 calls

Ensure accurate and detailed notes in Med-Release and provide prompt, concise customer service

Work with other departments to ensure timely processing of requests and handle data entry and other assigned duties

Required Qualifications

High school diploma or GED required

Proficient computer skills with software applications such as Microsoft Office

Ability to multi-task and prioritize duties effectively

Self-motivated with the ability to work independently

Previous customer service or call center experience preferred