Job Description
Job Description
Benefits :
- 401(k) matching
- Bonus based on performance
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Profit sharing
- Training & development
ABOUT US :
Pets First is an appointment-based urgent care / ER bridging the gap between general practice and traditional emergency hospitals. We offer low-cost hospitalization when appropriate and emergency dental care (with RVT-supported radiography and prophylaxis within RVT scope). We collaborate closely with board-certified veterinary specialists criticalists, surgeons, internists, cardiologists, and dentists to elevate patient outcomes and team learning.
SCHEDULE :
Soft Open : January 9, 2026 June 2026Operating FriMon, 11 : 00 a.m.9 : 00 p.m. during soft open
Expansion : Transition to 57 days / week with the Grand Opening in June 2026Opportunity for a fixed or rotating schedule at expansion, based on team preferences and hospital needs
COMPENSATION : $22$30 / hour to start, based on skills and experience
BENEFITS AND PERKS
Flexible SchedulingCareer Advancement OpportunitiesStructured Training & DevelopmentCompetitive CompensationRevenue-SharingPremium Health Insurance (HMO or PPO)401(k) MatchingEmployee Pet InsuranceCulture-driven, supportive working environmentRESPONSIBILITIES
Exam-Room & Clinical Coordination (under DVM / RVT supervision)
Room patients and obtain thorough histories ; capture vitals (TPR / weight / pain score) and update EMRScribe in real time during exams; enter orders, charges, and treatments accuratelyPrepare the doctor and RVT for diagnostics / procedures ; assist with patient flow and case prioritizationCoordinate estimates, consents, and discharge instructions ; review with clients alongside the DVM / RVTArrange rechecks, imaging, external lab work, and referrals ; ensure records are complete and sentClient Communication & Phones
Answer phones and perform call triage using decision trees; schedule and set expectations with empathyProvide clear explanations of diagnostics, treatment plans, and home-care (with DVM / RVT guidance)Conduct timely follow-ups on results, recheck reminders, and post-visit welfare checksSupport issue resolution professionally, escalating to the DVM / RVT / Manager as appropriateOperations & Team Support
Maintain accurate, timely EMR documentation , forms, and medical records transfersAssist with inventory support (stocking, counts, expirations) and exam-room readinessUphold safety and compliance (OSHA / Cal-OSHA, radiation safety, privacy)Contribute to a positive, dependable, team-first culture; participate in trainings and case reviewsQUALIFICIATIONS
Experience in veterinary client service, assistant, or medical scribe role preferred (GP, urgent care, ER)Excellent communication , empathy, and service mindset; calm and organized under pressureStrong EMR / computer proficiency; fast and accurate typing for live scribingComfortable learning basic clinical support tasks under supervision; low-stress handling fundamentals a plusAble to lift ~4050 lbs safely and stand for extended periodsEvening / weekend availability within the schedule abovePets First Veterinary Hospital is an equal opportunity employer. All medical decisions are made by veterinarians; duties remain within the appropriate California scope of practice and are performed under DVM / RVT supervision.
