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Customer Care Coordinator

Customer Care Coordinator

PrideStaffCorona, CA, US
14 days ago
Job type
  • Temporary
Job description

Customer Care Coordinator

Pridestaff is currently seeking a Customer Care Coordinator for a call center located in Corona, CA. This is a temporary position lasting about 3 to 4 months with the possibility of being extended. Please see job requirements below to be considered.

Pay Rate : $20-$21

Work Schedule : Mon through Friday 9 : 30am-6pm; Training Schedule : 3 to 6 weeks Monday though Friday 9am to 4 : 30pm

Position Overview

The Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders / calls. Will be taking inbound calls from customers, and medical facilities ordering medical equipment like wheelchairs, hospital beds, oxygen tanks and completing an intake order.

The Customer Care Representative will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders / calls. Key to being successful in this position is strong work ethics, consistent attendance; being on time and present. In addition to being a team player. Outstanding customer service skills.

Essential Job Functions

  • Receive incoming orders / communication via fax, email, or other platforms from referral sources and customers
  • Answer high volume of incoming telephone calls from referral sources and customers
  • Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company
  • Verify insurance eligibility and coverage
  • Provide exceptional customer service while speaking on the phone
  • Complete member intake, create and schedule orders accurately based on established quality assurance standards
  • Ensure data is entered accurately and in a time-sensitive manner
  • Inform patients of applicable copays, financial obligations, purchase vs rental options
  • Completely document patients account with proper notes and account updates
  • Follow up on all open tasks in a timely manner
  • Maintains working knowledge of current home care products and services offered by the homecare facility and all applicable insurance guidelines regarding eligibility for coverage and reimbursement
  • Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity
  • Work with patients, insurance companies, payors, and physicians to ensure all documentation is received
  • Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership
  • Reports to work daily, on time, and ready to work
  • Must participate in mandatory on-call and call-back program to respond to emergencies

Job Requirements

  • High School diploma or equivalent required
  • Minimum two years experience in a customer service
  • At least one year of Call Center or medical / healthcare environment experience; Experience answering approximately 50 to 70 plus calls daily.
  • Excellent listening skills and communicate in an empathetic manner
  • Bilingual Spanish highly preferred but not required
  • Able to operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook). Ability to type 40 words per minute and to work with laptop with two monitors.
  • Ability to communicate professionally and tactfully, both orally and in writing.
  • Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plus
  • Ability to work in a fast-paced environment, multitasking while keeping the focus on the customer
  • Regular, predictable, full attendance is an essential function of the job.
  • Must be able to commit to duration of assignment.

    • Benefits with PrideStaff :

  • Competitive pay
  • Comprehensive benefits package
  • Health benefits
  • Paid holidays after 1500 hours

    • Compensation / Pay Rate (Up to) : $20.00 - $21.00 Per Hour

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    Care Coordinator • Corona, CA, US