Sr. Director Product Management, Marketer Experience

Overview

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well‑designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas :

Human Centered

You’ll deeply immerse yourself in knowing your internal and / or external customer(s) by employing empathy and design thinking to define broad‑scale solutions that provide breakthrough leverage.

You’ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs.

Business Focused

You’ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One.

You’ll promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically.

Technology Driven

You’ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics.

You’ll partner with Technology leaders to influence end‑state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems.

You’ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind.

Integrated Problem Solving

Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible.

Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.

Transformational Leadership

You’ll establish a long‑term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments.

You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome‑focused and well‑managed way.

About The Team

We are looking for an experienced Marketing Technology Product leader to join the Enterprise MarTech organization. As part of the role, you will :

Own product strategy / definition, vendor management, and feature deployment for the end to end associate experience used by thousands of marketers at Capital One.

Develop enterprise strategy in partnership with lines of businesses for evolution of tools, capabilities and processes to accelerate our marketing campaign creation and execution.

Serve as the subject matter expert for our products and processes - understanding the end to end Messaging and MarTech stack and identifying opportunities for innovation, modernization and simplification.

Drive alignment with executive leadership, cross‑functional teams across the companies and, and third parties.

We want you if you are :

Intellectually Curious. You’re comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

Communicator & Influencer. You’re comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.

Do‑er. You’re biased toward action, and are willing to make commitments and trade‑offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing in minimum viable product.

Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.

Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new.

Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.

Basic Qualifications

At least 9 years of experience working in Product Management.

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date :

A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration.

Preferred Qualifications

At least 5 years of experience translating business strategy and analysis into consumer facing digital products.

Bachelor’s Degree in Computer Science or Engineering.

Experience in Marketing or Marketing Technology.

MBA or Master’s degree.

At least 5 years of experience in Agile product management.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is expected to accept applications for a minimum of 5 business days.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal‑opportunity employer (EOE, including disability / vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including ...

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

Seniority level

Director

Employment type

Full‑time

Job function

Product Management and Marketing

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