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Technical Support Manager
Technical Support ManagerVirtualVocations • Astoria, New York, United States
Technical Support Manager

Technical Support Manager

VirtualVocations • Astoria, New York, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Manager, Technical Support.

Key Responsibilities

Cultivate a positive team culture focused on continuous improvement and exceptional customer results

Mentor and manage a team of Technical Support Associates, fostering a culture of learning and accountability

Develop and execute support enablement programs, ensuring effective onboarding and training for technical expertise

Required Qualifications

3+ years of experience managing a Technical Support or similar customer-facing team in a B2B SaaS environment

Demonstrated success in managing operational performance using SLAs and key KPIs

Proven ability to motivate a team in a fast-paced, high-growth setting

Proficiency with modern support platforms (e.g., Salesforce Service Cloud, Zendesk)

Experience in analyzing support metrics to drive strategic improvements

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Technical Support • Astoria, New York, United States

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