L3 Application Support EngineerVirtualVocations • New Orleans, Louisiana, United States
L3 Application Support Engineer
VirtualVocations • New Orleans, Louisiana, United States
2 days ago
Job type
- Full-time
Job description
A company is looking for a Senior Application Support Engineer.
Key Responsibilities
Troubleshoot data-platform workflows and investigate incidents related to Snowflake and Airflow
Manage high-severity incidents, conduct root cause analysis, and ensure adherence to SLAs
Mentor junior support engineers and contribute to continuous improvement and automation efforts
Required Qualifications
5+ years of experience in application support or software operations
Strong experience with ticketing and backlog management tools, such as Azure DevOps
Expertise in monitoring platforms like Splunk or Dynatrace
Experience leading root cause analysis and managing complex production incidents
Bachelor's degree in computer science, Information Technology, or related field is preferred
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Application Support Engineer • New Orleans, Louisiana, United States
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