The Director of Operations is responsible for the day-to-day leadership and performance of a defined group of outpatient imaging centers across multiple geographies. This leader ensures the delivery of exceptional patient care, operational efficiency, team engagement, and financial performance. Working closely with cross-functional partners, the Director drives execution of company standards, supports regional / center-level leadership, and continuously identifies opportunities for improvement including workflow optimization to positively impact throughput, decrease cancelations, and increase revenue. This is a critical role is sustaining growth and scaling operational excellence across a mature regional footprint.
Essential Duties and Responsibilities
Operational Leadership
- Oversee daily operations of imaging centers in assigned geographies, ensuring consistent execution of business and clinical workflows.
- Partner with Regional Operations Managers and Center Managers to drive efficiency, staffing optimization, scheduling, and patient throughput.
- Lead execution of company priorities, process improvements, and standard operating procedures across all locations.
- Support division leadership in budget and forecasting process.
Performance Management
Monitor and manage operational KPIs, financial results, and quality metrics across assigned centers.Optimize workflow to positively impact throughput, decrease cancellations, and increase revenue.Identify and resolve performance gaps through proactive problem-solving, coaching, and support.Utilize division talent and expertise to achieve division goals and optimize staffing in alignment with the labor modelShare best practices for center operations and remote coverage.Collaborate with the finance team to manage budgets, forecasts, and P&L accountability at the center level.Team Leadership & Development
Directly supervise and develop Regional Operations Managers and other operational staff, fostering a high-performance culture.Ensure effective onboarding, training, and performance management practices across teams.Promote a culture of accountability, collaboration, and continuous improvement.Cross-Functional Coordination
Serve as the primary operational point of contact for centralized services teams (e.g. centralized patient services, RCM, HR, IT, compliance, clinical COE).Partner with sales leadership to ensure priorities are aligned and adjusted as needed to meet demand with modality offerings.Support the rollout of enterprise-wide initiatives, technology updates, and new workflows across assigned centers.Ensure alignment with corporate policies, compliance standards, and quality goals.Represent operational interests in regional and enterprise forums, advocating for resource needs and operational input.Minimum Qualifications
Bachelors degree required; healthcare administration, business, or related field preferred.8-10 years of operational leadership experience within a multi-site healthcare or outpatient services setting; Imaging experience a plusExperience managing frontline teams and delivering results across distributed locations.