Customer Service Representative

Job Description

Job Description

Sleep Care is in search of a Customer Service Representative for our team. This person will interact with customers on behalf of the company as well as assist with our home sleep testing program. This position will resolve customer sales and billing queries, trouble-shoot technical issues, recommend solutions, lead online educational seminars, focus on customer retention, and guide product users through features and functionalities of our pulse oximetry and software products. This role is also responsible for handling inventory; including receiving inventory, shipping orders and evaluating and processing warranty returns and exchanges. This person may undertake tasks and small projects related to these areas as needed. To be successful in this role, you should be an excellent communicator who is able to earn our clients' trust.

Duties & Responsibilities :

• Complete Customer tickets within set timeframe and according to policies and work instructions.
• Follows up with customers as requested or as required by policies / work instructions.
• Packs orders correctly and ships in timely manner.
• Follows work instructions for orders, complaints, returns, inspections and other job functions.
• Completes documentation as required by position.
• Enhance customer retention and renewals.
• Lead online educational webinars for current clients.
• Keeps work area / warehouse neat and orderly. Ensures products are labeled and stored properly.
• Ensure compliance will all FDA regulations related to our products.
• Completes other tasks assigned by management timely and accurately.
• Must be able to work M-F 8a-4 : 30p.

The Ideal Candidate :

Qualifications :

M-F 8a-4 : 30p